Medical Receptionist, Dermatology Junction

PT Health Care; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

Dermatology Junction is seeking a Medical Receptionist to welcome patients, manage bookings, and support DermScreen workflows in a fast-paced dermatology environment.

You will handle inquiries, billing, and patient records with confidentiality, while delivering high-quality customer service and sales support. Experience in dermatology or medical administration is preferred.

Qualifications

• Service-oriented professional with strong interpersonal and communication skills.
• Highly organized, detail-focused, and capable of managing time effectively.
• Fast learner who thrives in a dynamic, fast-paced environment.
• Proficient in medical software and booking systems.
• Professionally presented with a high level of customer service expertise.
• Team player who can also work independently.
• Full Time or Part Time position depending on the right candidate.
• Willingness to take on challenges to grow and learn new skills.
• Experience in dermatology, skincare, or the medical industry.
• Sales experience and a proactive attitude toward patient care.
• Familiarity with tools such as Gentu, Genie, Wix, HPOS/PRODA.
• Typing speed of 50-80 WPM.

Responsibilities

• Provide a warm welcome to patients and manage appointments seamlessly.
• Handle inquiries via phone and email with professionalism and empathy.
• Oversee patient billing processes, including Medicare, DVA, ADF, and Workcover claims, with accuracy.
• Deliver exceptional customer service, including product recommendations and sales.
• Maintain and manage patient records with strict confidentiality.
• Perform administrative duties such as filing, medical typing, data entry, appointment confirmations, recalls, and more.
• Support DermScreen workflows, introducing patients to the service and coordinating follow-ups.

Skills

Interpersonal skills

Communication skills

Time management

Customer service

Team player

Independent work

Sales experience

Typing 50-80 WPM

Fast learner

Dermatology experience

Tools

Gentu

Genie

Wix

HPOS/PRODA

Job description

Medical Receptionist, Dermatology Junction

Are you passionate about exceptional patient care and excited by the possibilities of technology in healthcare?

At Dermatology Junction, we’re redefining skin health with cutting-edge solutions like DermScreen, a digital platform for advanced skin cancer checks. As a Medical Receptionist, you’ll play an integral role in our mission to deliver world-class dermatological care while fostering a warm and welcoming environment for our patients.

We offer a fast-paced, positive, and collaborative work culture where your contributions make a real difference.

Your Key Responsibilities

• Provide a warm welcome to patients and manage appointments seamlessly
• Handle inquiries via phone and email with professionalism and empathy
• Oversee patient billing processes, including Medicare, DVA, ADF, and Workcover claims, with accuracy
• Deliver exceptional customer service, including product recommendations and sales
• Maintain and manage patient records with strict confidentiality
• Perform administrative duties such as filing, medical typing, data entry, appointment confirmations, recalls, and more
• Support DermScreen workflows, introducing patients to the service and coordinating follow-ups

What We’re Looking For

• A service-oriented professional with strong interpersonal and communication skills
• Highly organised, detail-focused, and capable of managing time effectively
• A fast learner who thrives in a dynamic, fast-paced environment
• Proficient in medical software and booking systems
• Professionally presented with a high level of customer service expertise
• Team player who can also work independently
• Full Time or Part Time position depending on the right candidate.
• Willingness to take on challenges to grow and learn new skills.
• Experience in dermatology, skincare, or the medical industry
• Sales experience and a proactive attitude toward patient care
• Familiarity with tools such as Gentu, Genie, Wix, HPOS/PRODA
• Typing speed of 50-80 WPM