Casual Medical Administration Position

Mohs Surgery & Dermatology; Bullatale; On-site; AUD 55,000 - 75,000; Full time

Job summary

Mohs Surgery & Dermatology, Potts Point, is seeking a proactive Medical Receptionist to join a busy dermatology practice. You will manage front-desk duties, greet patients, handle phone and email enquiries, schedule appointments in Xestro, take payments, and maintain accurate patient records.

The role requires excellent numeracy, superb customer service, and the ability to multitask with digital tools. Training is provided, and you will work closely with doctors to deliver a smooth,

Qualifications

• Experience in medical reception or administration is desirable.
• Ability to multitask across phone, email, and front-desk duties.
• Proficient with Xestro medical software; full training provided if needed.
• Strong numeracy, attention to detail and high professional standards.

Responsibilities

• Answer phone calls and emails and attend to front-desk duties on clinic days.
• Efficient management of patient data, appointments, files, and accounts.
• Schedule and manage patient bookings in Xestro.
• Take payments and issue receipts.
• Collaborate with doctors to enhance patient experience.

Skills

Multitasking

Customer service

Numeracy

Interpersonal skills

Tools

Xestro

Microsoft Office

Job description

The main objective of this role is general medical reception duties, including checking in patients, taking payments, meet and greet and answering phone, emails and booking appointments. You will be someone that is highly organised and always a step ahead of the doctor, having your finger on the pulse and ensuring that all reception and administrative tasks are completed efficiently allowing them to focus on what they love – taking care of the patients.

Key responsibilities

Answering of phone calls/emails and attending to reception duties on clinic days

Efficient management of all patient data, clinical appointments, procedures, clinical files, correspondence and accounts

Scheduling and effective management of patient bookings in Xestro software

Work closely with the doctor to ensure the best possible experience is provided by the clinic to the patients and families

Taking payments and receipting patients

About you

Previous experience as a Medical Administrator/Medical Secretary/Medical Receptionist/Surgical Co-ordinator is desirable

Able to multitask effectively, handling patient interactions, emails, and calls simultaneously

Competent in using Xestro medical software is desirable but full training is available if required

Advanced computer skills and comfortable with utilising digital technology to streamline practice processes and for efficiency

Proficient in Microsoft Office and comfortable using medical software

Passionate about providing an exceptional level of customer service

Passionate, energetic, results-focused and a 'can do' attitude with commitment to a high level of integrity and professional standards

A proactive problem solver who takes initiative and works well in a team

A high level of numeracy skills and attention to detail

Highly-developed interpersonal skills to nurture good working relationships with patients, other medical disciplines and hospitals

About us

Mohs Surgery and Dermatology, Potts Point is a busy, rapidly expanding dermatology practice led by Dr Niamh Anna O'Sullivan and Dr Colin Singer, offering a full range of surgical and medical dermatological services including Mohs surgery. Our practice offers a range of therapies utilising the latest dermatological technology, with Dr O'Sullivan's focus being on skin cancer. You will be working in an environment that is dedicated to ensuring that patients receive the highest level of patient care in a professional and comfortable environment.

A welcoming and supportive team environment

Comprehensive training and professional development opportunities

Long-term career growth with opportunities to expand within the practice