Administration Manager

EPHealthcare; Adelaide; Sur place; AUD 90 000 - 120 000; Plein temps

Résumé du poste

EPHealthcare is seeking an Administration Manager to lead the day-to-day admin and operational performance of a specialised oncology day hospital in Adelaide, Australia. You will partner with senior clinical leaders to ensure safe, efficient patient care and high-quality governance across administrative functions.

The role focuses on clinic flow, scheduling, billing and compliance, while developing a capable administration team and implementing systems to deliver exceptional patient experiences

Qualifications

• Experience in healthcare administration, practice management, clinic management or hospital operations.
• Proven leadership capability with experience managing and developing teams.
• Highly organised with the ability to manage competing priorities in a fast-paced healthcare environment.
• Strong decision-making, problem-solving and financial administration skills.
• Exceptional communication skills and a proactive, accountable approach to delivering outstanding patient-centred service.
• Understanding of healthcare governance, compliance, privacy and quality standards.

Responsabilités

• Lead day-to-day operational performance of the administration and patient services function.
• Provide leadership, coaching and direction to the administration team, driving accountability and service excellence.
• Optimise clinic flow, patient scheduling and administrative processes to support an exceptional patient experience.
• Act as the primary escalation point for patient, staff and operational issues, ensuring timely and effective resolution.
• Oversee billing, reconciliations and financial administration processes to ensure accuracy and compliance.
• Develop, implement and maintain operational systems, policies and procedures that support safe and efficient service delivery.
• Support quality, compliance and accreditation requirements through audits, documentation and continuous improvement initiatives.
• Coordinate onboarding, training and competency requirements while ensuring ongoing compliance and credentialing standards.

Connaissances

Healthcare admin

Leadership

Organisation

Financial admin

Communication

Governance

Description du poste

Administration Manager | Specialised Oncology Day Hospital Make a Meaningful Difference in Cancer Care

This is a hands-on leadership position where you will take ownership of the day-to-day administration and operational performance of a complex healthcare environment. Working closely with senior operational and clinical leaders, you will play a critical role in ensuring services run efficiently, safely and with an unwavering focus on patient care.

If you thrive in fast-paced healthcare settings, enjoy leading teams and are motivated by making a genuine difference in the lives of people affected by cancer, this could be the opportunity for you.

About the Organisation

This purpose-driven healthcare provider delivers integrated oncology services through an accredited Day Hospital and multidisciplinary allied health clinic. Their model of care supports patients throughout their cancer journey by providing coordinated, evidence-based services within a collaborative clinical environment.

The organisation is committed to improving health outcomes, delivering exceptional patient experiences and maintaining the highest standards of quality and governance.

About the Role

As the Administration Manager, you will be responsible for overseeing administrative operations, leading the administration team and ensuring the smooth coordination of patient services. You will be a visible and proactive leader, driving operational excellence, supporting compliance and quality initiatives, and ensuring systems and processes enable the delivery of outstanding patient care.

Key Responsibilities

• Lead the day-to-day operational performance of the administration and patient services function
• Provide leadership, coaching and direction to the administration team, driving accountability and service excellence
• Optimise clinic flow, patient scheduling and administrative processes to support an exceptional patient experience
• Act as the primary escalation point for patient, staff and operational issues, ensuring timely and effective resolution
• Oversee billing, reconciliations and financial administration processes to ensure accuracy and compliance
• Develop, implement and maintain operational systems, policies and procedures that support safe and efficient service delivery
• Support quality, compliance and accreditation requirements through audits, documentation and continuous improvement initiatives
• Coordinate onboarding, training and competency requirements while ensuring ongoing compliance and credentialing standards

About You

• Previous experience in healthcare administration, practice management, clinic management or hospital operations
• Proven leadership capability with experience managing and developing teams
• Highly organised, with the ability to manage competing priorities in a fast-paced healthcare environment
• Strong decision-making, problem-solving and financial administration skills
• Exceptional communication skills and a proactive, accountable approach to delivering outstanding patient-centred service
• Understanding of healthcare governance, compliance, privacy and quality standards, with experience in accredited healthcare settings

Highly Regarded

• Experience within accredited healthcare services
• Exposure to quality and compliance frameworks within healthcare environments
• Experience supporting accreditation activities, audits or continuous improvement programs

Why Join?

• Be part of a specialised oncology service making a genuine impact in patients' lives
• Work within a collaborative multidisciplinary healthcare environment
• Partner with experienced operational and clinical leaders
• Take ownership of a role with genuine responsibility and influence
• Contribute to a growing organisation dedicated to improving cancer care outcomes
• Access ongoing professional development and learning opportunities
• Enjoy a supportive, values-driven culture focused on excellence and patient care

Applicants must possess full Australian working rights.