Dermatology Clinic Administrative Specialist

Skin Health Institute Inc.; Melbourne; On-site; AUD 65,000 - 78,000; Full time

Benefits offered by this job

Subsidised parking

Salary packaging

Training and supportive team

Employee Assistance Program

Job summary

Skin Health Institute Inc. is seeking a full-time Clinical Administrator to support our dermatology clinics and day hospital. You will greet patients, schedule appointments, handle inquiries, manage billing and assist with admissions while delivering excellent patient service.

The role requires experience in medical reception or clinical administration, top-notch communication, and the ability to multi-task in a busy clinic environment. Australian work rights are required.

Qualifications

• Experience in a medical reception or clinical administration environment.
• Strong customer service and ability to create a positive patient experience.
• Excellent communication and interpersonal skills.
• Proficient with medical practice software and standard office applications.
• Highly organised with the ability to multi-task and prioritise.
• Friendly, professional and reliable.
• Experience in dermatology or related field is highly regarded.
• Australian work rights are required for this position.

Responsibilities

• Greet patients and other customers, schedule and manage patient appointments efficiently.
• Prompt and professional resolution of telephone inquiries.
• Monitor clinical activity, including arrivals, delays, billings, waiting room etc.
• Perform admin tasks such as data input, mail, emails and faxes, scanning and filing.
• Billings/receipting of patient accounts, explain billing policies and follow up paid/unpaid claims.
• Assist with admission and discharge of patients, quoting, post-op appointments, administrative support to medical consultants.

Skills

Customer service

Communication

Office software

Organisation

Reliability

Dermatology experience

Tools

Practice management software

Job description

Skin Health Institute Inc. is seeking a full-time Clinical Administrator to support our dermatology clinics and day hospital. You will greet patients, schedule appointments, handle inquiries, manage billing and assist with admissions while delivering excellent patient service.

The role requires experience in medical reception or clinical administration, top-notch communication, and the ability to multi-task in a busy clinic environment. Australian work rights are required.