Clinic manager and assistant practice manager

Northern Beaches Neurology; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Northern Beaches Neurology is seeking a Clinic Manager and Assistant Practice Manager to oversee front-desk reception, medical administration, and patient experience at our Dee Why clinic, with travel to other Sydney clinics as needed. This role combines hands-on management of day-to-day operations, EMR-led scheduling, billing, compliance, and staff onboarding.

The successful candidate will bring 5+ years in medical admin, proven leadership, and strong communication to support the Practice

Qualifications

• Minimum of 5 years in a medical administration or medical reception role.
• Previous management, team leadership, or supervisory experience essential.
• Proficiency with Medical Billing and EMR software and standard office tools.
• Strong understanding of Medicare processing and healthcare privacy laws.
• Outstanding communication and interpersonal skills with discretion.
• Strong problem-solving abilities and ability to lead a small team.

Responsibilities

• Greet patients, manage check-in/check-out, and answer inquiries.
• Coordinate appointment schedules for multiple practitioners via EMR.
• Handle daily billings, Medicare claims, payments, and reconciliations.
• Maintain a clean reception area and monitor inventory.
• Support Practice Manager with clinic workflow improvements.
• Schedule administrative staff and train new team members.
• Ensure clinics comply with healthcare regulations and WHS policies.
• Lead ad-hoc admin projects to support business growth.

Skills

Medical administration

Team leadership

EMR software

Medicare processing

Communication

Tools

Clinic to Cloud

Best Practice

MedicalDirector

Halaxy

Gentu

Genie

Job description

Clinic Manager and Assistant Practice Manager

We operate Specialist Medical Clinics in Sydney and interstate. In this dual-faceted role, you will be the face and voice of our practice, managing front-desk reception and general medical administration to ensure an exceptional patient experience. Additionally, you will provide oversight of our Dee Why clinic operations and assist the Practice Manager with operational oversight, staff coordination, financial administrative tasks, and compliance management of our other clinics. This position will be primarily based in our Dee Why clinic although may occasionally involve travel to our other Sydney clinics (Frenchs Forest and Chatswood).

Key responsibilities

Greet patients, manage the check-in and check-out processes, and address patient inquiries in person, via email, and over the phone

Coordinate appointment schedules for multiple practitioners using our Electronic Medical Records (EMR) system

Handle daily billings, process Medicare claims, manage payments, and reconcile payments at the end of the clinic

Maintain a clean, welcoming reception area and monitor inventory to reorder clinical and office supplies as needed

Support the Practice Manager in monitoring and improving clinic workflows across our Northern Beaches Neurology and Sweat Clinics Australia clinics

Assist in scheduling administrative staff, monitoring performance, and onboarding or training new team members

Ensure the clinics remain fully compliant with healthcare regulations and internal workplace health and safety (WHS) policies

Manage ad-hoc administrative projects delegated by the Practice Manager to support business growth

About you

Minimum of 5 years in a medical administration or medical reception role

Previous management, team leadership, or supervisory experience is essential for this position

Proficiency with Medical Billing and EMR software (e.g. Clinic to Cloud, Best Practice, MedicalDirector, Halaxy, Genie, Gentu or other) and standard office software (e.g. Microsoft 365, Google Workspace)

Strong understanding of medical terminology, Medicare processing, and healthcare privacy laws

Outstanding communication and interpersonal skills, with a proven ability to handle sensitive patient situations with empathy and discretion

Strong problem-solving abilities, high emotional intelligence, and the confidence to lead a small administrative team in the Practice Manager's absence