Practice Manager

The Willow Tree Clinic; Newcastle City Council; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Willow Tree Clinic in Newcastle is seeking a Practice Manager to lead daily operations and coordinate a multidisciplinary team, working closely with Directors to ensure smooth service delivery.

You will develop procedures, manage staff, and uphold a values-driven culture focused on connection, teamwork, and open communication, with responsibilities including recruitment, onboarding, and ensuring NDIS compliance.

Qualifications

• Experience in practice management.
• Strong communication and interpersonal skills.
• NDIS knowledge and compliance (desirable).

Responsibilities

• Oversee daily clinic operations and service delivery.
• Support recruitment, onboarding, and staff development.
• Facilitate team meetings and cross-disciplinary communication.
• Strengthen and maintain a collaborative team environment.
• Ensure NDIS compliance and accurate record keeping.
• Create, refine, and implement procedures and workflows.
• Provide leadership and supervision to administrative staff.
• Respond to client enquiries professionally and with care.
• Partner with Directors on team and business growth.

Skills

Practice management

Communication

Team leadership

Emotional intelligence

Organization

Staff management

NDIS knowledge

Job description

Lead within a values-driven, connected team

The Willow Tree Clinic is a warm, multidisciplinary allied health practice supporting children, families, and adults across Newcastle. We pride ourselves on a collaborative, supportive culture where strong relationships and clear communication sit at the centre of everything we do.

We are seeking a Practice Manager who brings operational strength, clear leadership, and a genuine commitment to fostering a connected, values‑aligned team.

About the role

This is a key leadership position overseeing daily operations while supporting and coordinating a multidisciplinary team. You will work closely with the Directors to ensure smooth service delivery, strengthen systems, and cultivate a workplace built on connection, teamwork, and open communication.

You will be responsible for creating and improving procedures, solving problems proactively, managing staff, and being accountable for operational outcomes across the clinic.

Key responsibilities

• Oversee daily clinic operations and service delivery
• Support recruitment, onboarding, and staff development
• Facilitate team meetings and cross‑disciplinary communication
• Strengthen and maintain a positive, collaborative team environment
• Ensure NDIS compliance and accurate record keeping
• Create, refine, and implement procedures, policies, and workflows
• Identify issues early and apply effective problem‑solving strategies
• Provide clear leadership and supervision to administrative staff
• Maintain accountability for operational outcomes and service quality
• Respond to client enquiries professionally and with care
• Partner with Directors on team and business growth

About you

You are a people‑focused leader who values communication, collaboration, and team cohesion. You bring:

• Experience in practice management
• Strong communication and interpersonal skills
• A collaborative and supportive leadership style
• High levels of professionalism and emotional intelligence
• Excellent organisation and problem‑solving ability
• Confidence managing staff and leading operational outcomes
• Knowledge of NDIS systems and compliance (desirable)

Requirements

• Working With Children Check
• National Police Check
• First Aid (or willingness to obtain)
• NDIS Worker Check (or willingness to obtain)
• A genuinely supportive and connected team
• A workplace that values communication and collaboration
• Opportunity to grow with a values‑driven clinic