Client & Workplace Experience Manager

Keegan Adams Recruitment; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Harbour view office

Superannuation

Job summary

Keegan Adams Recruitment is assisting a Sydney-based client, a leading Australian investment firm, to recruit a Client and Workplace Experience Manager. You will oversee client hospitality, front-of-house services, onsite events and the daily workplace experience across the Sydney office.

Based in the Sydney CBD, you will join the People, Culture & Workplace Experience team, reporting to the Office & Facilities Manager.

Qualifications

• Experience in corporate front of house and office services.
• Ability to coordinate events and catering with multiple stakeholders.
• Strong communication and discretion when dealing with clients and senior staff.

Responsibilities

• Own presentation and service standards across reception and client areas.
• Work with Receptionist to anticipate visitor needs and deliver seamless client experience.
• Oversee meeting-room readiness, bookings, layouts, refreshments, IT/AV checks.
• Coordinate catered client lunches and meetings, including menus and dietary needs.
• Deliver onsite corporate events with Events, Marketing and Business teams.
• Manage service budgets and supplier relationships, monitoring quality and value.
• Coordinate day-to-day facilities support, including maintenance and access cards.
• Provide operational cover for Office & Facilities Manager and reception during absences.
• Identify and implement improvements to client hospitality and workplace services.

Skills

Front of house experience

Workplace coordination

Corporate hospitality

Event planning

Vendor liaison

Job description

Our client is a highly successful, growing Australian investment firm helping Australians achieve their long-term financial goals. Following an impressive growth journey, the business continues to invest in their people, technology and product offering. This is an opportunity to help shape the next stage of their client and workplace experience, bringing fresh ideas, thoughtful service and exceptional attention to detail to a welcoming, polished and smoothly run office.

Working in a business of curious, forward-thinking professionals who challenge the status quo, you’ll have the opportunity to introduce new ideas and improve how workplace services are delivered.

About the role:

As Client and Workplace Experience Manager,you’ll take hands-on responsibility for client hospitality, front-of-house services, onsite events and the daily workplace experience across the Sydney office.

Joining the People, Culture & Workplace Experience team and reporting to the Office & Facilities Manager,you’ll have the autonomy to introduce ideas and improve how workplace services are delivered.Based at front of house and working alongside the Receptionist, you’ll ensure clients feel well looked after, meetings and events run smoothly, and everyday office needs are managed efficiently.

Your responsibilities will include:

• Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
• Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
• Overseeing meeting-room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
• Managing the delivery of catered client lunches and meetings, including menus, dietary requirements, suppliers and service timing.
• Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
• Managing service budgets and supplier relationships, monitoring quality, reliability and value.
• Coordinating day-to-day facilities support, including maintenance, contractors, building management, supplies and access cards.
• Providing operational cover for the Office & Facilities Manager and reception during absences.
• Identifying and implementing improvements to client hospitality, front-of-house processes and workplace services.

Our client is a highly successful, growing Australian investment firm helping Australians achieve their long-term financial goals. Following an impressive growth journey, the business continues to invest in their people, technology and product offering. This is an opportunity to help shape the next stage of their client and workplace experience, bringing fresh ideas, thoughtful service and exceptional attention to detail to a welcoming, polished and smoothly run office.

Working in a business of curious, forward-thinking professionals who challenge the status quo, you’ll have the opportunity to introduce new ideas and improve how workplace services are delivered.

About the role:

As Client and Workplace Experience Manager,you’ll take hands-on responsibility for client hospitality, front-of-house services, onsite events and the daily workplace experience across the Sydney office.

Joining the People, Culture & Workplace Experience team and reporting to the Office & Facilities Manager,you’ll have the autonomy to introduce ideas and improve how workplace services are delivered.Based at front of house and working alongside the Receptionist, you’ll ensure clients feel well looked after, meetings and events run smoothly, and everyday office needs are managed efficiently.

Your responsibilities will include:

• Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
• Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
• Overseeing meeting-room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
• Managing the delivery of catered client lunches and meetings, including menus, dietary requirements, suppliers and service timing.
• Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
• Managing service budgets and supplier relationships, monitoring quality, reliability and value.
• Coordinating day-to-day facilities support, including maintenance, contractors, building management, supplies and access cards.
• Providing operational cover for the Office & Facilities Manager and reception during absences.
• Identifying and implementing improvements to client hospitality, front-of-house processes and workplace services.

About you

You take pride in the details that make people feel well looked after. You combine a strong service mindset with the confidence to take ownership, make sound decisions and improve how things work.

You enjoy being hands-on, anticipate what people need and stay organised when priorities shift. You build strong relationships with clients, senior stakeholders, colleagues and suppliers, and remain composed when resolving issues.

You’ll also bring:

• Previous experience in corporate front of house, workplace coordination or corporate hospitality, with responsibilities across areas such as events, suppliers and office services.

• Experience coordinating catered meetings and corporate events from planning through to delivery.
• Confidence liaising with suppliers, tracking costs and managing competing service requests.
• Warm, professional communication and discretion when working with clients, senior stakeholders and confidential information.
• Proficiency in Microsoft Outlook, Word and Excel, and confidence completing basic meeting-room technology checks.
• A collaborative approach and the initiative to follow issues through to resolution.

On offer:

• Permanent, full-time opportunity with an anticipated start in early 2027.
• Salary of $100,000–$120,000 + super.
• A stunning Sydney CBD office with harbour views, working onsite full-time.
• Scope to introduce fresh ideas and help shape the client and workplace experience.

Occasional early starts or late finishes are required for client meetings and events, with hours adjusted by agreement.