Client and Workplace Experience Manager

Keegan Adams Recruitment; Sydney; On-site; AUD 100,000 - 120,000; Full time

Job summary

An Australian investment firm is seeking a Client and Workplace Experience Manager to lead client hospitality and workplace services in its Sydney office. You will own service standards, supplier performance and the daily experience of clients and employees.

Reporting to the Office & Facilities Manager, you’ll split hands-on delivery with autonomy to improve front-of-house processes, events and operations, including budgets and vendor management.

Qualifications

• Experience in workplace operations or front of house environments.
• Proven ability to coordinate meetings and events.
• Strong vendor and budget management skills.

Responsibilities

• Lead reception, meeting rooms and client areas to ensure top service standards.
• Collaborate with Receptionist to deliver seamless client experiences.
• Manage catering, events and onsite meetings with suppliers and internal teams.
• Oversee budgets, supplier performance and service levels.
• Support Office & Facilities Manager and drive improvements.

Skills

Front of house

Budget management

Supplier management

Event coordination

Microsoft Office

Communication skills

Tools

Outlook

Excel

Meeting room tech

Job description

Our client is a highly successful, growing Australian investment firm helping Australians achieve their long-term financial goals. Following an impressive growth journey, the business continues to invest in their people, technology and product offering. This is an opportunity to help shape the next stage of their client and workplace experience, bringing fresh ideas, thoughtful service and exceptional attention to detail to a welcoming, polished and smoothly run office.

Working in a business of curious, forward-thinking professionals who challenge the status quo, you’ll have the opportunity to introduce new ideas and improve how workplace services are delivered.

About the role:

As Client and Workplace Experience Manager, you’ll lead the delivery of client hospitality and workplace services across the Sydney office, taking ownership of service standards, supplier performance and the daily experience of clients and employees.

Joining the People, Culture & Workplace Experience team and reporting to the Office & Facilities Manager, you’ll combine hands‑on delivery with the autonomy to introduce improvements across front of house, corporate hospitality, onsite events and workplace operations.

Based at front of house and working closely with the Receptionist, you’ll set the standard for a welcoming, professional and consistently high-quality experience, while managing service budgets and supporting broader facilities operations.

Your responsibilities will include:

• Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
• Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
• Overseeing meeting‑room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
• Managing the delivery of catered client lunches and meetings, including menus, dietary requirements, suppliers and service timing.
• Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
• Managing service budgets and supplier relationships, monitoring quality, reliability and value.
• Coordinating day‑to‑day facilities support, including maintenance, contractors, building management, supplies and access cards.
• Providing operational cover for the Office & Facilities Manager and reception during absences.
• Identifying and implementing improvements to client hospitality, front‑of‑house processes and workplace services.

About you

You take pride in the details that make people feel well looked after. You combine a strong service mindset with the confidence to take ownership, make sound decisions and improve how things work.

You enjoy being hands‑on, anticipate what people need and stay organised when priorities shift. You build strong relationships with clients, senior stakeholders, colleagues and suppliers, and remain composed when resolving issues.

You’ll also bring:

• Relevant experience in workplace operations, corporate front of house, facilities coordination or office management.
• Experience coordinating catered meetings and corporate events from planning through to delivery.
• Confidence managing suppliers, budgets and competing service requests.
• Clear, professional communication and discretion when handling confidential information.
• Proficiency in Microsoft Outlook, Word and Excel, and confidence completing basic meeting‑room technology checks.
• A collaborative approach and the initiative to follow issues through to resolution.

On offer:

• Permanent, full-time opportunity with an anticipated start in early 2027.
• Salary of $100,000–$120,000 + super.
• A stunning Sydney CBD office with harbour views, working onsite full‑time.
• Scope to introduce fresh ideas and help shape the client and workplace experience.

Occasional early starts or late finishes are required for client meetings and events, with hours adjusted by agreement.