Client & Workplace Experience Lead | Sydney CBD Office

Keegan Adams Recruitment; Sydney; On-site; AUD 100,000 - 120,000; Full time

Benefits offered by this job

Permanent, full-time role

Onsite Sydney CBD office with harbour视

Influence client and workplace culture

Opportunity to shape events and dining

Job summary

Not disclosed company in Sydney is seeking a Client and Workplace Experience Manager to lead client hospitality and workplace services across the Sydney office. You will own service standards, supplier performance, and the daily experience of clients and employees, reporting to the Office & Facilities Manager.

Based in the front of house, you will collaborate with Reception and Events teams to deliver seamless meetings, catering, and events while managing budgets and driving continuous

Qualifications

• Experience in workplace operations, front of house, facilities coordination or office management.
• Experience coordinating catered meetings and corporate events.
• Confidence managing suppliers, budgets and competing service requests.
• Clear, professional communication and discretion when handling confidential information.
• Proficiency in MS Outlook, Word and Excel; comfortable with basic meeting-room tech.

Responsibilities

• Taking ownership of presentation and service standards across reception, meeting rooms and client areas.
• Working alongside the Receptionist to anticipate visitor needs and deliver a seamless client experience.
• Overseeing meeting-room readiness, including bookings, layouts, refreshments and basic IT/AV checks.
• Managing the delivery of catered client lunches and meetings, including menus, dietary requirements, suppliers and service timing.
• Delivering onsite corporate events in partnership with Events, Marketing and Business teams.
• Managing service budgets and supplier relationships, monitoring quality, reliability and value.
• Coordinating day‑to‑day facilities support, including maintenance, contractors, building management, supplies and access cards.
• Providing operational cover for the Office & Facilities Manager and reception during absences.
• Identifying and implementing improvements to client hospitality, front‑of‑house processes and workplace services.

Skills

Front of house coordination

Facilities coordination

Budget management

Supplier management

Event coordination

Client hospitality

Communication

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Not disclosed company in Sydney is seeking a Client and Workplace Experience Manager to lead client hospitality and workplace services across the Sydney office. You will own service standards, supplier performance, and the daily experience of clients and employees, reporting to the Office & Facilities Manager.

Based in the front of house, you will collaborate with Reception and Events teams to deliver seamless meetings, catering, and events while managing budgets and driving continuous