Client Support Specialist - Impactful Insurance Guidance

NobleOak Life Limited; Sydney; On-site; AUD 55,000 - 75,000; Part time

Job summary

NobleOak Life Limited in Sydney is seeking three Client Support Specialists to join our Client Services team. You'll help customers navigate important insurance decisions, providing guidance and solutions that deliver positive outcomes.

This role suits someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service. You’ll handle inbound and outbound interactions, identify solutions, build lasting relationships, and manage complex conversations

Qualifications

• Experience in customer service or contact centres.
• Strong communication and relationship-building skills.
• Confidence handling challenging conversations.
• Ability to thrive in a fast-paced environment.
• Proven problem-solving and negotiation abilities.

Responsibilities

• Handle inbound and outbound customer interactions.
• Identify solutions that meet customer needs.
• Build lasting customer relationships.
• Manage complex conversations with empathy and professionalism.
• Deliver positive outcomes while maintaining quality and compliance.

Skills

Customer service

Communication

Relationship building

Problem solving

Negotiation

Empathy

Job description

NobleOak Life Limited in Sydney is seeking three Client Support Specialists to join our Client Services team. You'll help customers navigate important insurance decisions, providing guidance and solutions that deliver positive outcomes.

This role suits someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service. You’ll handle inbound and outbound interactions, identify solutions, build lasting relationships, and manage complex conversations