Client Support Specialist

NobleOak Life Limited; Sydney; On-site; AUD 55,000 - 75,000; Part time

Job summary

NobleOak Life Limited in Sydney is seeking three Client Support Specialists to join our Client Services team. You'll help customers navigate important insurance decisions, providing guidance and solutions that deliver positive outcomes.

This role suits someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service. You’ll handle inbound and outbound interactions, identify solutions, build lasting relationships, and manage complex conversations

Qualifications

• Experience in customer service or contact centres.
• Strong communication and relationship-building skills.
• Confidence handling challenging conversations.
• Ability to thrive in a fast-paced environment.
• Proven problem-solving and negotiation abilities.

Responsibilities

• Handle inbound and outbound customer interactions.
• Identify solutions that meet customer needs.
• Build lasting customer relationships.
• Manage complex conversations with empathy and professionalism.
• Deliver positive outcomes while maintaining quality and compliance.

Skills

Customer service

Communication

Relationship building

Problem solving

Negotiation

Empathy

Job description

Job Category: Call Centre (Customer Service)

Join the 2026 Auscontact NSW Contact Centre of the Year!

NobleOak is a high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity.

NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.

We're currently seeking three Client Support Specialists to join our Client Services team:

2 x 12-month parental leave contract

If you're passionate about helping customers, solving problems and building trusted relationships, we'd love to hear from you.

Job Description

The Role:

As a Client Support Specialist, you'll help customers navigate important decisions about their insurance, providing support, guidance and solutions that deliver positive outcomes.

This is a role for someone who enjoys meaningful conversations, can think critically and takes pride in delivering outstanding service. You'll work with customers to understand their circumstances, resolve concerns and ensure they feel supported every step of the way.

What You’ll Be Doing:

• Handling inbound and outbound customer interactions
• Identifying solutions that meet customer needs
• Building lasting customer relationships
• Managing complex customer conversations with empathy and professionalism
• Delivering positive customer outcomes while maintaining quality and compliance standards

Desired Skills and Experience

What You Bring:

• Experience in customer service, contact centres, retention or support environments
• Strong communication and relationship-building skills
• Confidence handling challenging conversations
• Strong problem-solving and negotiation skills
• The ability to thrive in a fast-paced environment

Why Join Us?

Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.

A culture people want to be part of - Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.

Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.

Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.

Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.