Client Growth Consultant

NobleOak Life Limited; Sydney; On-site; AUD 65,000 - 90,000; Full time

Job summary

NobleOak Life Limited in Sydney is seeking three Client Growth Consultants to join our award-winning team. You will own the customer journey from enquiry to application, guiding Australians toward informed life insurance decisions.

This role focuses on inbound enquiries, qualified leads, and building trust, while meeting sales, service and quality targets. You will use CRM and channel tools to manage the pipeline and support a high-performing culture.

Qualifications

• Experience in a sales, contact centre, customer service or phone-based environment.
• Proven ability to achieve or exceed targets.
• Strong communication and relationship-building skills.
• Confidence navigating customer objections and sales conversations.
• Genuine passion for helping customers.
• Resilience, adaptability and self-motivation.
• Strong attention to detail and commitment to quality.
• Experience using CRM systems and sales technology.
• Positive attitude and contribution to a high-performing team culture.

Responsibilities

• Responding to inbound enquiries and providing clear, accurate and compliant information.
• Contacting qualified leads generated through our website and marketing campaigns.
• Managing your own sales pipeline and customer follow-up activity.
• Building trust and rapport while helping customers understand their life insurance options.
• Guiding customers through the application process from enquiry to submission.
• Achieving sales, service, productivity and quality targets.
• Maintaining accurate customer records and documentation.
• Ensuring every interaction meets regulatory, compliance and quality requirements.
• Using Oakey and Genesys to manage customer engagement efficiently.
• Participating in ongoing training, coaching and development opportunities.

Skills

Sales experience

Customer service

Communication skills

Relationship building

Tools

Oakey

Genesys

CRM systems

Job description

Join the 2026 Auscontact NSW Contact Centre of the Year!

NobleOak isa high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity.

NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.

Job Description

The Role:

We are seeking threeClient Growth Consultants to join our award-winning Client Growth team. In this role, you'll play a keypartin helping Australians make informed decisions about protecting their financial future.

You'll own the customer journey from initial enquiry through to application submission, providing expert guidance, outstanding service and a seamless experience every step of the way.

Working with customers who have already expressed interest in our products through inbound enquiries and marketing campaigns, you'll combine your sales skills, relationship-building ability and customer focus to deliver great outcomes for both our customers and NobleOak.

What You’ll Be Doing:

• Responding to inbound enquiries and providing customers with clear, accurate and compliant information
• Contacting qualified leads generated through our website and marketing campaigns
• Managing your own sales pipeline and customer follow-up activity
• Building trust and rapport while helping customers understand their life insurance options
• Guiding customers through the application process from enquiry to submission
• Achieving sales, service, productivity and quality targets
• Maintaining accurate customer records and documentation
• Ensuring every interaction meets regulatory, compliance and quality requirements
• Using systems including Oakey and Genesys to manage customer engagement efficiently
• Participating in ongoing training, coaching and development opportunities

Desired Skills and Experience

What You Bring:

• Experience in a sales, contact centre, customer service or phone-based environment
• A proven ability to achieve or exceed targets
• Strong communication and relationship-building skills
• Confidence navigating customer objections and sales conversations
• A genuine passion for helping customers
• Resilience, adaptability and self-motivation
• Strong attention to detail and commitment to quality
• Experience using CRM systems and sales technology
• A positive attitude and desire to contribute to a high-performing team culture

Why Join Us?

• Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.
• A culture people want to be part of - Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.
• Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.
• Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.
• Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.