Client Connect Consultant

NobleOak Life Limited; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

NobleOak Life Limited is seeking a Client Connect Consultant to join our Client Services team in Sydney. You will assist customers across phone, email and digital channels with enquiries, policy updates and servicing requests, delivering an outstanding customer experience.

You’ll begin at Level 1 with a clear progression path through five levels, supported by coaching and training to build your capabilities and advance your career in an award-winning team.

Qualifications

• Experience in customer service, contact centres or policy servicing.
• Strong communication and interpersonal skills.
• A genuine passion for helping customers.

Responsibilities

• Supporting customers across phone, email and digital channels
• Assisting with policy enquiries and servicing requests
• Delivering accurate, timely and customer-focused solutions
• Building your capability across products, systems and customer needs
• Working closely with leaders and colleagues to continuously improve the customer experience
• Contributing to a positive and high-performing team culture

Skills

Customer service

Phone empathy

Policy servicing

Attention to detail

Problem solving

Job description

Job Category: Call Centre (Customer Service)

Join the 2026 Auscontact NSW Contact Centre of the Year!

NobleOak is a high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity.

NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.

Job Description

The Role:

We are seeking aClient Connect Consultant to join our Client Services team. Reporting to the Client Connect Manager you'll support customers across phone, email and digital channels, helping them with enquiries, policy updates and servicing requests while delivering an outstanding customer experience.

What makes this role different is our structured five-level capability framework. You'll commence as a Level 1 Consultant, with the opportunity to progress through increasing levels of capability, responsibility and complexity as your knowledge and experience grow. Progression is based on capability and performance, creating a genuine pathway for career development

What You’ll Be Doing:

Supporting customers across phone, email and digital channels

Assisting with policy enquiries and servicing requests

Delivering accurate, timely and customer-focused solutions

Building your capability across products, systems and customer needs

Working closely with leaders and colleagues to continuously improve the customer experience

Contributing to a positive and high-performing team culture

Desired Skills and Experience

What You Bring:

Experience in customer service, contact centres or policy servicing

Strong communication and interpersonal skills

A genuine passion for helping customers

A positive attitude and willingness to learn

Strong attention to detail and problem-solving skills

A desire to build a long-term career within a growing organisation

Why Join Us?

Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.

A culture people want to be part - Our success starts with our people. We pride ourselves in creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.

Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.

Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.

Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.