Client Connect Consultant

NobleOak; Sydney; On-site; AUD 55,000 - 70,000; Full time

Job summary

NobleOak is seeking a Client Connect Consultant to join our Client Services team in Sydney. You’ll support customers across phone, email and digital channels, handling enquiries, policy updates and servicing requests while delivering an outstanding customer experience.

You’ll start as a Level 1 Consultant with a clear progression path through increasing levels of capability, responsibility and complexity as you grow. This is a permanent full-time role in our Sydney office.

Qualifications

• Experience in customer service, contact centres or policy servicing.
• Strong communication and interpersonal skills.
• A genuine passion for helping customers.
• A positive attitude and willingness to learn.
• Strong attention to detail and problem-solving skills.
• A desire to build a long-term career within a growing organisation.

Responsibilities

• Support customers across phone, email and digital channels.
• Assist with policy enquiries and servicing requests.
• Deliver accurate, timely and customer-focused solutions.
• Build capability across products, systems and customer needs.
• Work closely with leaders and colleagues to continuously improve the customer experience.
• Contribute to a positive and high-performing team culture.

Skills

Customer service

Communication

Passion for helping customers

Positive attitude

Attention to detail

Career development

Job description

Posted: 08/09/2026

Closing Date: 08/10/2026

Job Type: Permanent - Full Time

Location: Sydney office

Job Category: Call Centre (Customer Service)

Join the 2026 Auscontact NSW Contact Centre of the Year!

NobleOak is a high-growth challenger brand in the life insurance industry, committed to helping Australians protect what matters most. With around 180 employees, our purpose is simple: to build and protect Australian wealth with integrity.

NobleOak was proudly recognised as the 2026 Auscontact NSW Contact Centre of the Year, reflecting our commitment to exceptional customer experiences and a strong team culture.

Job Description

The Role

We are seeking a Client Connect Consultant to join our Client Services team. Reporting to the Client Connect Manager you'll support customers across phone, email and digital channels, helping them with enquiries, policy updates and servicing requests while delivering an outstanding customer experience.

What makes this role different is our structured five-level capability framework. You'll commence as a Level 1 Consultant, with the opportunity to progress through increasing levels of capability, responsibility and complexity as your knowledge and experience grow. Progression is based on capability and performance, creating a genuine pathway for career development

What You’ll Be Doing

• Supporting customers across phone, email and digital channels
• Assisting with policy enquiries and servicing requests
• Delivering accurate, timely and customer-focused solutions
• Building your capability across products, systems and customer needs
• Working closely with leaders and colleagues to continuously improve the customer experience
• Contributing to a positive and high-performing team culture

Desired Skills And Experience

What You Bring

• Experience in customer service, contact centres or policy servicing
• Strong communication and interpersonal skills
• A genuine passion for helping customers
• A positive attitude and willingness to learn
• Strong attention to detail and problem-solving skills
• A desire to build a long-term career within a growing organisation

Why Join Us?

Join an award-winning team - Be part of the 2026 Auscontact NSW Contact Centre of the Year and learn from some of the industry's best customer service and sales professionals.

A culture people want to be part of - Our success starts with our people. We pride ourselves on creating a supportive, inclusive and collaborative environment where everyone is encouraged to contribute, grow and succeed.

Purpose-driven work - Every conversation has the potential to make a genuine difference by helping Australians protect themselves and their loved ones.

Career development and growth - You'll receive ongoing coaching, training and support to help you build your capability and progress your career.

Recognition and reward - We celebrate success, recognise contribution and provide opportunities for our people to thrive.