Client Success Coordinator

Prima PMI; City of Melbourne; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Career development

Team environment

Major brands exposure

Training and support

Parental leave

Novated leasing

Job summary

Prima PMI, based in Melbourne, is seeking a motivated Client Coordinator to support our account management and operations teams. You'll nurture client relationships, coordinate projects and help deliver a seamless client experience.

No prior experience required; we value attitude, initiative and genuine desire to learn. You'll grow through hands-on exposure to major Australian and international brands, with real responsibility from day one.

Qualifications

• Experience is nice but attitude matters more.
• Previous experience in customer service, retail, hospitality, administration or an office environment would be beneficial, but isn't essential.

Responsibilities

• Communicating directly with customers and supporting their day-to-day needs.
• Building positive and professional relationships with our clients.
• Responding to customer enquiries and following actions through to completion.
• Working with Customer Service, Production, Quality and other teams to resolve customer requests and challenges.
• Supporting new product launches, projects and customer initiatives.
• Preparing information and updates for customer meetings and account reviews.
• Monitoring orders, service performance and customer requirements.
• Helping identify opportunities to improve the customer experience.
• Learning about our customers' businesses, products and future plans.
• Supporting our Account Management team and progressively taking greater ownership of customer relationships.

Skills

Communication skills

Customer service

Organisational skills

Problem solving

Teamwork

Attention to detail

MS Office

Tools

Microsoft Office

Job description

Prima PMI, based in Melbourne, is seeking a motivated Client Coordinator to support our account management and operations teams. You'll nurture client relationships, coordinate projects and help deliver a seamless client experience.

No prior experience required; we value attitude, initiative and genuine desire to learn. You'll grow through hands-on exposure to major Australian and international brands, with real responsibility from day one.