Client Success & Problem-Solving Coordinator

Michael Page; City of Brisbane; On-site; AUD 84,000 - 96,000; Full time

Benefits offered by this job

Training program

Modern offices

Annual bonus

Salary package

Job summary

Michael Page is seeking a Coordinator to manage a portfolio of clients, provide ongoing support, and ensure a positive customer experience. The role blends customer service, coordination and problem solving in a fast-growing team.

You will own relationships, handle inquiries, work with internal and external stakeholders, and maintain accurate records across systems. Strong communication, prioritisation and problem-solving are essential, with full Australian working rights.

Qualifications

• Strong experience in a customer-focused role ( call centre, claims or insurance preferred)
• Excellent communication and relationship-building skills
• The ability to manage multiple priorities simultaneously
• Confidence handling sensitive or challenging conversations
• Strong judgement and problem-solving capability
• High attention to detail and administrative accuracy
• A proactive and accountable approach to their work
• Confidence learning new technologies and systems
• Full Australian working rights

Responsibilities

• Managing a portfolio of clients and maintaining ongoing relationships
• Handling inbound and outbound customer interactions
• Coordinating delivery and resolving enquiries
• Liaising with internal teams and external stakeholders
• Conducting regular customer check-ins
• Managing competing priorities and following through on commitments
• Maintaining accurate records across multiple systems

Job description

Michael Page is seeking a Coordinator to manage a portfolio of clients, provide ongoing support, and ensure a positive customer experience. The role blends customer service, coordination and problem solving in a fast-growing team.

You will own relationships, handle inquiries, work with internal and external stakeholders, and maintain accurate records across systems. Strong communication, prioritisation and problem-solving are essential, with full Australian working rights.