Client Services & Relations Coordinator

BPT The Birdanco Practice Trust; Western Australia; On-site; AUD 60,000 - 85,000; Full time

Benefits offered by this job

Health, wellness & lifestyle benefits

Job summary

RSM Australia is seeking an experienced Client Services Coordinator to play a pivotal role within our Business Advisory division. The Client Services Coordinator plays a critical role in delivering an exceptional client experience within the Business Advisory division.

Acting as a key point of contact for clients, this role is responsible for managing client communications, coordinating administrative processes, maintaining accurate client records, and supporting the efficient delivery of

Qualifications

• Essential 3+ years experience in administration, client service, customer service, or professional services.
• Exceptional verbal and written communication skills.
• Strong client relationship and stakeholder management skills.
• Excellent organisational and time management abilities.
• High attention to detail and accuracy.
• Ability to manage competing priorities and deadlines.
• Strong Microsoft Office skills, particularly Outlook, Word, Excel, and Teams.

Responsibilities

• Serve as the primary administrative contact for clients and provide a professional, responsive, and high-quality service experience.
• Manage incoming client enquiries via phone, email, and in person, ensuring timely responses and escalation where required.
• Coordinate client communications regarding document requests, signatures, lodgements, invoices, deadlines, and compliance requirements.
• Build and maintain strong relationships with clients through regular communication and proactive follow-up.
• Prepare client correspondence, engagement documentation, proposals, and service agreements.

Skills

Client service

Communication

Organisation

MS Office

Education

Year 12 completion

Cert IV in Business Admin

Tools

CRM systems

Outlook

Word

Excel

Teams

Job description

RSM Australia is seeking an experienced Client Services Coordinator to play a pivotal role within our Business Advisory division. The Client Services Coordinator plays a critical role in delivering an exceptional client experience within the Business Advisory division.

Acting as a key point of contact for clients, this role is responsible for managing client communications, coordinating administrative processes, maintaining accurate client records, and supporting the efficient delivery of