Account Coordinator

Coreserve; Sydney; On-site; AUD 60,000 - 80,000; Full time

Job summary

Coreserve is seeking an Account Coordinator to support the Account Management and Sales teams by coordinating client accounts and administering tasks to ensure timely service delivery.

You will maintain accurate reporting, manage CRM records and facilitate onboarding, renewals and quotes while collaborating with operations and finance to drive client satisfaction.

Qualifications

• Experience in sales support or account management environments.
• Knowledge of Australian business operations or B2B service industries.
• Strong interpersonal and communication skills.

Responsibilities

• Act as a primary point of contact for assigned client accounts and handle day-to-day queries.
• Support Account Managers in maintaining and growing client relationships.
• Coordinate client onboarding, documentation and ongoing account administration.
• Ensure client requirements are communicated to internal teams clearly.
• Prepare quotes, proposals and contracts in line with company policies.
• Track orders, renewals and contract milestones.
• Support sales activities including CRM updates and pipeline reporting.
• Maintain accurate client records in CRM and internal systems.
• Prepare reports on account performance, service delivery and client activity.
• Ensure compliance with internal procedures and contractual obligations.
• Liaise with operations, finance and service teams to ensure timely service delivery.
• Coordinate scheduling, service requests and follow-ups.
• Escalate issues and assist in resolving client concerns.
• Adhere to Australian employment, privacy and WHS legislation and maintain confidentiality.

Skills

Client coordination

Account support

CRM reporting

Documentation

Onboarding

Communication

Time management

Team collaboration

Problem-solving

Tools

CRM software

Job description

The Account Coordinator supports the Account Management and Sales teams by coordinating client accounts, managing administrative tasks, and ensuring timely delivery of services. The role focuses on maintaining strong client relationships, accurate reporting, and efficient internal coordination to support business growth and customer satisfaction.

Key Responsibilities

Client & Account Support

• Act as a primary point of contact for assigned client accounts for day-to-day queries.
• Assist Account Managers in maintaining and growing client relationships.
• Coordinate client onboarding, documentation, and ongoing account administration.
• Ensure client requirements are communicated clearly to internal teams.
• Prepare quotes, proposals, and contracts in line with company policies.
• Track orders, renewals, and contract milestones.
• Support sales activities, including CRM updates and pipeline reporting.

Administration & Reporting

• Maintain accurate client records in CRM and internal systems.
• Prepare reports on account performance, service delivery, and client activity.
• Ensure compliance with internal procedures and contractual obligations.

Coordination & Communication

• Liaise with operations, finance, and service teams to ensure timely service delivery.
• Coordinate scheduling, service requests, and follow-ups.
• Escalate issues appropriately and assist in resolving client concerns.

Compliance & Quality

• Ensure all work complies with Australian employment, privacy, and WHS legislation.
• Maintain confidentiality of client and company information.

Customer-focused mindset

Strong interpersonal skills

Problem-solving ability

Time management and prioritization

Team-oriented approach

Compliance & Quality

• Ensure all work complies with Australian employment, privacy, and WHS legislation.
• Maintain confidentiality of client and company information.

Experience in sales support or account management environments.

Knowledge of Australian business operations or B2B service industries.