Client Services Coordinator

HR Staff n' Stuff; City of Maroondah; On-site; AUD 55,000 - 80,000; Full time

Benefits offered by this job

Life-work balance

Training and development

Long-term opportunity

Job summary

HR Staff n' Stuff is seeking a proactive Client Services Coordinator in Victoria to support our team with client onboarding, compliance workflows, and admin tasks. You will manage client records and help ensure a seamless client experience.

You will work with XPM, FYI, Xero, DocuSign and ATO processes, stay organised, and coordinate deadlines while delivering high-quality service. This role offers a collaborative environment and growth opportunities.

Qualifications

• Client services or administration experience within professional services
• Highly organised with strong attention to detail
• Confident prioritising, problem solving and working independently
• Experience with XPM, FYI, Xero, DocuSign and ATO processes highly regarded
• Comfortable using AI and new technology to improve efficiency and client service
• Reliable, proactive and committed to delivering quality client service

Responsibilities

• Manage client onboarding, offboarding and client records
• Provide exceptional client service and reception support
• Coordinate compliance workflows, lodgements and documentation
• Monitor ATO correspondence, lodgement deadlines and outstanding actions
• Liaise with clients to obtain information and keep workflows moving
• Support general office administration and daily operations

Skills

Client services

Administration

Organisation

Prioritisation

Problem solving

AI familiarity

Tools

XPM

FYI

Xero

DocuSign

Job description

For over 30 years, we've helped people and businesses succeed through practical accounting, tax and business advice. We guide and empower our clients in their journey to improve their business and financial performance, manage risks and to achieve success, with peace of mind. We bring the same approach to our team, offering meaningful work, variety, flexibility and support without the burnout.

About the Role...

We're seeking a proactive Client Services Coordinator to support our team and deliver a seamless client experience. You'll take ownership of client onboarding, compliance workflows, database management and ongoing client administration, helping keep everything organised and on track.

Key Responsibilities:

• Manage client onboarding, offboarding and client records
• Provide exceptional client service and reception support
• Coordinate compliance workflows, lodgements and documentation
• Monitor ATO correspondence, lodgement deadlines and outstanding actions
• Liaise with clients to obtain information and keep workflows moving
• Support general office administration and daily operations

About You...

• Client services or administration experience, ideally within professional services
• Highly organised with strong attention to detail
• Confident prioritising, problem solving and working independently
• XPM, FYI, Xero, DocuSign and ATO experience highly regarded
• Comfortable using AI and new technology to improve efficiency and client service
• Reliable, proactive and committed to delivering quality client service

What's in It for You?

• Supportive, close-knit team that genuinely values life work balance
• Ongoing training and development opportunities
• Varied role with plenty of ownership and client interaction
• Long term opportunity within a well-established firm

Please note that due to the volume of applications expected, only shortlisted candidates will be contacted.

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