Client Relationship Manager — Hybrid & Growth

Lander & Rogers; Brisbane; Hybrid; AUD 110,000 - 160,000; Full time

Benefits offered by this job

Hybrid work

Additional leave: wellness day and up-

Job summary

Lander & Rogers is seeking an experienced Client Relationship Manager to shape key client relationships and drive growth across practices, sectors and offices in Australia. You will partner with senior stakeholders, translate client insights into action, and help deliver strategic initiatives that expand our client program.

With a strong focus on relationship planning, cross-firm collaboration and proactive client engagement, you will contribute to the firm's growth ambitions and deliver an

Qualifications

• 5+ years' experience in client relationship management, business development or a growth-focused role within a law firm or professional services environment.
• Strong commercial awareness and an understanding of how professional services firms build sustainable client relationships and grow.
• The confidence and credibility to build trusted relationships with Partners and senior stakeholders.
• An ability to turn client and market information into clear, practical and commercially relevant recommendations.
• Experience contributing to client plans, business development strategies or strategic pursuits.
• Strong project management skills and the ability to coordinate activity across different teams and stakeholders.
• A collaborative, solutions-focused approach and a commitment to delivering an excellent client experience.
• Strong written, presentation and communication skills.
• Sound judgement, tact and the confidence to challenge constructively.
• A relevant tertiary qualification in business or a related discipline

Responsibilities

• Develop and implement relationship and growth plans for selected key clients.
• Work with Partners and growth leaders to identify client needs, relationship opportunities and areas for cross-firm collaboration.
• Support the ongoing development and delivery of the firm's key client program.
• Translate client, market and performance insights into clear and practical recommendations.
• Advise and support Partners on client planning, relationship risks and priority growth opportunities.
• Collaborate with the Bids, Communications and Events teams on proposals, capability materials and strategic client initiatives.
• Coordinate client-facing campaigns, profiling opportunities and market engagement activities.
• Monitor the progress of client plans and provide meaningful reporting and insights to stakeholders.
• Promote consistent, best-practice client relationship management across practices, sectors and offices.
• Identify opportunities to improve how the firm captures insights, manages client activity and measures outcomes.
• Share knowledge and provide guidance to colleagues across the broader Clients team.
• Domestic travel will be required as part of the role.

Skills

Client relationship management

Business development

Growth mindset

Stakeholder management

Project management

Communication skills

Education

Tertiary qualification in business or related discipline

Job description

Lander & Rogers is seeking an experienced Client Relationship Manager to shape key client relationships and drive growth across practices, sectors and offices in Australia. You will partner with senior stakeholders, translate client insights into action, and help deliver strategic initiatives that expand our client program.

With a strong focus on relationship planning, cross-firm collaboration and proactive client engagement, you will contribute to the firm's growth ambitions and deliver an