Client Success Partner: Drive ROI for IT Leaders

Gartner; Sydney; Hybrid; AUD 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Gartner is seeking a Client Success Associate in Sydney. You will onboard clients, surface business priorities, and drive value from Gartner services. You’ll engage senior IT leaders, communicate benefits to decision makers, and coordinate with internal partners to maximize client outcomes.

You will work in a hybrid environment, collaborating with diverse teams to ensure client satisfaction and retention while contributing to growth. Australian citizenship is required.

Qualifications

• Australia citizenship is required due to business demand.
• 6 months+ relevant professional and/or internship experience.
• University graduates with strong internship experiences are also welcomed.
• Proven track record of success fueled by a passion for delighting clients.
• Strong communication, collaboration, prioritization, critical thinking, and influencing skills.
• Bachelor’s or Master’s degree preferred.

Responsibilities

• Build, develop and manage relationships with a variety of Senior C-levels in IT practices, ensuring they are successful in the utilization of their Gartner subscription, resulting in client satisfaction, retention, and growth
• Introduce Gartner services and capabilities to new clients and communicate value to decision makers
• Facilitate client calls and engagements to surface client priorities, and recommend a program of action that drives high value and return of investment on their Gartner membership
• Collaborate with internal Gartner partners to overcome obstacles and maximize the value Gartner delivers to clients
• Conduct regular reviews of client book of business looking into performance and key client engagement metrics

Skills

Relationship building

Communication

Prioritization

Critical thinking

Influencing

Education

Bachelor’s or Master’s degree

Job description

Gartner is seeking a Client Success Associate in Sydney. You will onboard clients, surface business priorities, and drive value from Gartner services. You’ll engage senior IT leaders, communicate benefits to decision makers, and coordinate with internal partners to maximize client outcomes.

You will work in a hybrid environment, collaborating with diverse teams to ensure client satisfaction and retention while contributing to growth. Australian citizenship is required.