Client Success Manager – Hybrid, Growth & Adoption

RELX INC; Sydney; Hybrid; AUD 90,000 - 130,000; Full time

Job summary

IDVerse Australia, part of LexisNexis Risk Solutions, is hiring a Client Success Manager in Sydney to partner with customers after implementation, driving adoption, retention and growth. You will serve as a trusted advisor across teams to ensure measurable value and exceptional customer experiences.

You'll own post-go-live relationships, conduct QBRs/EBRs, monitor health, support renewals, and identify expansion opportunities, while collaborating with Product, Engineering, and Sales to advocate

Qualifications

• 5+ years' experience in Customer Success, Account Management, Client Services, or a similar SaaS environment.
• Experience managing customer or account portfolios and driving retention outcomes.
• Strong stakeholder management skills with the ability to engage everyone from end users through to senior executives.
• Experience supporting renewals, expansion opportunities, and revenue growth initiatives.
• Knowledge of customer onboarding, enablement, and adoption best practices.
• Experience delivering customer workshops, training sessions, or product demonstrations.
• Strong problem-solving and escalation management capabilities.
• Excellent communication, presentation, and relationship-building skills.
• The ability to analyse customer data and translate insights into action.
• A proactive and highly organised approach with strong attention to detail.

Responsibilities

• Own customer relationships following go-live and become the primary point of contact for ongoing success
• Drive customer adoption, enablement, and value realisation through training, education, and strategic guidance
• Build strong relationships with operational, technical, commercial, and executive stakeholders
• Conduct Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs)
• Monitor customer health, identify risks early, and proactively address challenges
• Support renewals by demonstrating value, outcomes, and business impact
• Identify growth opportunities and partner with Sales on expansion initiatives
• Advocate for customers internally across Product, Engineering, Support, Delivery, and Sales teams
• Coordinate issue resolution and maintain clear customer communication during incidents
• Capture customer feedback, market insights, and success stories to help shape future product development

Skills

Customer Success

Account Management

SaaS

Stakeholder Management

Renewals

Onboarding

Training & Enablement

Job description

IDVerse Australia, part of LexisNexis Risk Solutions, is hiring a Client Success Manager in Sydney to partner with customers after implementation, driving adoption, retention and growth. You will serve as a trusted advisor across teams to ensure measurable value and exceptional customer experiences.

You'll own post-go-live relationships, conduct QBRs/EBRs, monitor health, support renewals, and identify expansion opportunities, while collaborating with Product, Engineering, and Sales to advocate