Client Services Supervisor: Prison Operations & Efficiency

Department of Justice and Community Safety; Geelong; On-site; AUD 101,000 - 114,000; Full time

Job summary

Department of Justice and Community Safety is seeking a Client Services Supervisor to support Western Plains Correctional Centre in Geelong. The role focuses on efficient, compliant prison services across multiple functional areas while prioritising prisoner safety and rehabilitation.

You will lead a team within the Workforce and Prison Services unit, driving performance, mentoring staff, and ensuring workflows are well managed.

Qualifications

• Exceptional computer skills and ability to design electronic tools to gain efficiencies.
• Experience in leadership and team management to support prison operations.
• Knowledge of Oracle financial system and PIMS is beneficial.
• Pre-employment checks including reference checks and criminal history checks are required.

Responsibilities

• Monitor workload of team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training and performance management to ensure team is well supported.
• Ensure procedures and processes are compliant with legislative and organisational requirements and oversee audits.
• Investigate non-compliances and implement remedial actions.

Skills

Leadership

Mentoring

Training

Professional development

Customer service

Tools

Oracle Financials

PIMS

Job description

Department of Justice and Community Safety is seeking a Client Services Supervisor to support Western Plains Correctional Centre in Geelong. The role focuses on efficient, compliant prison services across multiple functional areas while prioritising prisoner safety and rehabilitation.

You will lead a team within the Workforce and Prison Services unit, driving performance, mentoring staff, and ensuring workflows are well managed.