Client Services Supervisor

Department of Justice and Community Safety VIC; Melbourne; On-site; AUD 90,000 - 115,000; Full time

Job summary

Department of Justice and Community Safety VIC – Melbourne VIC is seeking a Supervisor, Client Services to support Corrections Victoria. This ongoing, full-time role focuses on delivering efficient prison services, staff leadership and ensuring compliant operations across multiple functional areas within Western Plains Correctional Centre.

You will oversee workload, provide mentoring and drive performance, while ensuring procedures meet legislative requirements and remedial actions are

Qualifications

• Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes.
• Knowledge and experience in Oracle financial system and PIMS would be beneficial.

Responsibilities

• Monitor workload of the team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training and performance management to ensure team are well supported.
• Ensure procedures and processes are compliant with legislative and organisational requirements, including audits and investigations of non-compliances with remedial actions.

Skills

Strong computer skills

Oracle financial system

PIMS experience

Job description

Department of Justice and Community Safety VIC – Melbourne VIC

• Utilise your computer skills to increase process efficiency at Corrections Victoria.
• Ongoing, Full time opportunity.

The Department of Justice and Community Safety is seeking Client Services Supervisorto provide a critical role at Western Plains Correctional Centre.

About the Business Unit

Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.

Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.

Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.

About the Role

This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.

The Supervisor, Client Services applies their customer service and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison services across multiple functional areas of the centre.

Some of your duties will include:

• Monitor workload of team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training, professional development and performance management to ensure team are well supported.
• Ensure all procedures and processes relevant to the team are compliant with legislative and organisational requirements including undertaking regular audits of operations and oversee accurate investigations of non-compliances managing the implementation of remedial actions.

About you

To be successful in this role, you will have:

• Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes, providing more accurate data and reducing duplication.
• Knowledge and experience in the use of Oracle financial system, PIMS and would be beneficial.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.