Client Services Supervisor

Department of Justice and Community Safety VIC; Geelong; On-site; AUD 101,000 - 114,000; Full time

Job summary

The Department of Justice and Community Safety VIC in Geelong is seeking a Supervisor, Client Services for Western Plains Correctional Centre. You will lead a team, monitor workload and capacity, and provide mentoring and performance management to ensure smooth operations.

You'll ensure procedures comply with legislative and organisational requirements, undertake audits, and drive improvements to data quality and process efficiency in Corrections Victoria, prioritising rehabilitation and safety.

Qualifications

• Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes, providing more accurate data and reducing duplication.
• Knowledge and experience in the use of Oracle financial system, PIMS and would be beneficial.

Responsibilities

• Monitor workload of team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training, professional development and performance management to ensure team are well supported.
• Ensure all procedures and processes relevant to the team are compliant with legislative and organisational requirements including undertaking regular audits of operations and oversee accurate investigations of non-compliances managing the implementation of remedial actions.

Skills

Exceptional computer skills

Tools

Oracle financial system

PIMS

Job description

Department of Justice and Community Safety VIC – Geelong VIC

At the Department of Justice and Community Safety, we’re looking for people who want to make a difference. People who take pride in their work. People who get things done. People who are committed to making Victoria a safer place.

We embrace diversity and strive to have a workforce that reflects the community we serve. We’re all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background. If you think you can do the job and would be a good fit for our department, we’d love to hear from you.

The department is committed to the safety and wellbeing of children and recognises that children’s rights need to be respected, their views welcomed and valued, and their concerns taken seriously and acted upon.

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on working with us and our recruitment process, please visit justice.vic.gov.au/careers

We’re proud of the important work we do across Victoria. Want to be part of it?

• Utilise your computer skills to increase process efficiency at Corrections Victoria.
• Ongoing, Full time opportunity.
• VPS grade 4: $100,894 - $114,476 plus superannuation.

The Department of Justice and Community Safety is seeking Client Services Supervisorto provide a critical role at Western Plains Correctional Centre.

About the Business Unit

Western Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.

Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.

Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.

About the Role

This role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.

The Supervisor, Client Services applies their customer service and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison services across multiple functional areas of the centre.

Some of your duties will include:

• Monitor workload of team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training, professional development and performance management to ensure team are well supported.
• Ensure all procedures and processes relevant to the team are compliant with legislative and organisational requirements including undertaking regular audits of operations and oversee accurate investigations of non-compliances managing the implementation of remedial actions.

To learn more about this role before applying, please read the attached position description.

About you

To be successful in this role, you will have:

• Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes, providing more accurate data and reducing duplication.
• Knowledge and experience in the use of Oracle financial system, PIMS and would be beneficial.

The successful candidate willbe requiredto undergo pre-employment checkswhich mayincludereference checks,nationally coordinated criminal historychecks(NCCHC),andmisconduct screening. Dependant on the role, other checks may includeVicRoadschecks,driverslicencechecks, medicalchecks, Working with ChildrenChecks, andDeclaration of Private Interests (for executive and responsible officer roles).

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

IMPORTANT INFORMATION:

CHILD SAFE STATEMENT OF COMMITMENT:

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.