Client Services Supervisor

Department of Justice and Community Safety; Geelong; Sur place; AUD 101 000 - 114 000; Plein temps

Résumé du poste

Department of Justice and Community Safety is seeking a Client Services Supervisor to support Western Plains Correctional Centre in Geelong. The role focuses on efficient, compliant prison services across multiple functional areas while prioritising prisoner safety and rehabilitation.

You will lead a team within the Workforce and Prison Services unit, driving performance, mentoring staff, and ensuring workflows are well managed.

Qualifications

• Exceptional computer skills and ability to design electronic tools to gain efficiencies.
• Experience in leadership and team management to support prison operations.
• Knowledge of Oracle financial system and PIMS is beneficial.
• Pre-employment checks including reference checks and criminal history checks are required.

Responsabilités

• Monitor workload of team and individuals, understanding output and capacity.
• Provide leadership, mentoring, training and performance management to ensure team is well supported.
• Ensure procedures and processes are compliant with legislative and organisational requirements and oversee audits.
• Investigate non-compliances and implement remedial actions.

Connaissances

Leadership

Mentoring

Training

Professional development

Customer service

Outils

Oracle Financials

PIMS

Description du poste

Utilise your computer skills to increase process efficiency at Corrections Victoria.Ongoing, Full time opportunity.VPS grade 4: $100,894 - $114,476 plus superannuation.The Department of Justice and Community Safety is seeking Client Services Supervisorto provide a critical role at Western Plains Correctional Centre.About the Business UnitWestern Plains Correctional Centre is a modern, maximum-security prison focussed on rehabilitation, housing up to 1248 people in custody. Western Plains features multi-purpose infrastructure which is adaptable to the evolving needs of Corrections Victoria and the people in our care. Modern amenities include medical wards, a cultural centre, and vocational training facilities.Western Plains provides a holistic, multidisciplinary approach to individualised care which motivates, encourages and promotes reintegration into the community. Western Plains has advanced technology which improves security, streamlines operations and enhances connections for the people in our care.Western Plains operates with three primary service teams: Workforce and Prison Services, Communities, and Safety and Operational Service which collaboratively deliver comprehensive services for people in our care, safety management, and corporate services. Through its innovative design and service model, Western Plains aims to create a thriving environment conducive to safety and positive behavioural change.About the RoleThis role is part of the Workforce and Prison Services (WPS) team, a team dedicated to delivering essential corporate and ancillary services support to prison operational teams and prisoners. Leveraging the technical ability and professional expertise of trained subject matter experts, the team supports the smooth functioning of prison operations while prioritising prisoner rehabilitation and safety.The Supervisor, Client Services applies their customer service and technical expertise to ensure the compliant, efficient, and client focussed delivery of prison services across multiple functional areas of the centre.Some of your duties will include:Monitor workload of team and individuals, understanding output and capacity.Provide leadership, mentoring, training, professional development and performance management to ensure team are well supported.Ensure all procedures and processes relevant to the team are compliant with legislative and organisational requirements including undertaking regular audits of operations and oversee accurate investigations of non-compliances managing the implementation of remedial actions.To learn more about this role before applying, please read the attached position description.About youTo be successful in this role, you will have:Exceptional computer skills with the ability to design electronic tools to gain efficiencies in processes, providing more accurate data and reducing duplication.Knowledge and experience in the use of Oracle financial system, PIMS and would be beneficial.How to applyPlease click the Apply button on this advertisement. Applications should include a resume and covering letter. Attachments can be uploaded in .doc, .docx, .pdf, .txt or .rtf formats.The successful candidate will be required to undergo pre-employment checks which may include reference checks, nationally coordinated criminal history checks (NCCHC), and misconduct screening. Dependant on the role, other checks may include VicRoads checks, drivers licence checks, medical checks, Working with Children Checks, and Declaration of Private Interests (for executive and responsible officer roles).If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.IMPORTANT INFORMATION:CHILD SAFE STATEMENT OF COMMITMENT:The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognised and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child safe and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.