Client Services Specialist — Corrections (Rotational Roles)

Department of Justice and Community Safety; Geelong; Sur place; AUD 62 000 - 80 000; Plein temps

Résumé du poste

The Department of Justice and Community Safety is seeking a Client Services Support Officer at Western Plains Correctional Centre in Geelong, Victoria. You will provide essential services to people in custody, visitors and staff while keeping processes safe, accurate and timely.

Your role covers mail handling, prisoner property, stores and prisoner finance records; internal transport coordination; and delivering items across the prison with a focus on safety and customer service.

Qualifications

• No specific qualification is required for this role.
• Knowledge of relevant laws, policies, procedures, guidelines and regulations.
• Computer skills and knowledge of Corrections Victoria systems such as E Justice, PIMS or Oraclean.
• Understanding stores and warehousing operations.
• Knowledge of occupational health and safety practices.
• Strong customer service, communication and problem-solving skills.

Responsabilités

• Maintain accurate prisoner property records, stores and prisoner finance records.
• Deliver mail and support safe, secure property processes.
• Coordinate internal transport and deliver nominated items across the prison.
• Provide helpful customer service to visitors, staff and people in custody.
• Process accounts, update records and collect information for basic reports.

Connaissances

Customer service

Problem solving

Communication

OH&S awareness

Outils

E Justice

PIMS

Oraclean

Description du poste

The Department of Justice and Community Safety is seeking a Client Services Support Officer at Western Plains Correctional Centre in Geelong, Victoria. You will provide essential services to people in custody, visitors and staff while keeping processes safe, accurate and timely.

Your role covers mail handling, prisoner property, stores and prisoner finance records; internal transport coordination; and delivering items across the prison with a focus on safety and customer service.