Stockbroking Client Services Lead

CMC Markets ANZ; Willoughby; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Benefits dieser Stelle

Five extra annual leave days

Birthday off

$0 trades access

L&D training and wellbeing hub

Office perks and events

Zusammenfassung

CMC Markets ANZ is seeking a Client Services Team Leader to oversee a team of up to 15 Customer Service Representatives in our Stockbroking division. You’ll coach, monitor performance and handle escalations across phone, email and live chat, driving strong client outcomes.

You’ll lead training, onboarding and process improvements while partnering with Workforce Planning to deliver a high-performing, compliant customer service function. Five days in the office is typical.

Qualifikationen

• Experience leading a team in a high-volume customer service environment.
• Proven track record developing people and improving team performance.
• Experience with workforce planning, service levels and operational performance.
• Ability to identify and implement process improvements.
• RG146 accreditation and commitment to ongoing professional development.

Aufgaben

• Manage escalated complaints and complex client interactions.
• Run team meetings and embed new knowledge and business changes.
• Provide performance insights and recommendations to the Client Services Manager.
• Maintain strong compliance and RG146 standards across the team.

Kenntnisse

People leadership

High-volume CS

Workforce planning

Service levels

Process improvement

Decision making

Problem solving

RG146

Jobbeschreibung

CMC Markets ANZ is seeking a Client Services Team Leader to oversee a team of up to 15 Customer Service Representatives in our Stockbroking division. You’ll coach, monitor performance and handle escalations across phone, email and live chat, driving strong client outcomes.

You’ll lead training, onboarding and process improvements while partnering with Workforce Planning to deliver a high-performing, compliant customer service function. Five days in the office is typical.