Client Services Manager & Mortgage Broker Support

Loan Market; Ipswich City; On-site; AUD 70,000 - 80,000; Full time

Benefits offered by this job

Daily mentorship

In-office team culture

Broad lender panel exposure

Career development

Weekday hours

Salary package

Job summary

Loan Market Group is seeking an experienced Client Services Manager / Broker Support Specialist to join our in-office team in Ipswich. You will manage client files from lodgement through settlement and support senior brokers with credit policy and lender submissions.

The role offers daily mentorship, a collaborative office culture, exposure to 90+ lenders, a clear career trajectory, Monday–Friday hours, and a competitive base salary of 70,000–80,000 AUD plus super.

Qualifications

• 1–2+ years in mortgage broker support or loan processing.
• Solid understanding of residential mortgage documentation.
• Experience with broker CRM software and AOL is valued.
• Strong attention to compliance documentation and data entry.

Responsibilities

• Package and lodge applications via broker CRM and AOL.
• Manage the client file pipeline to keep approvals moving.
• Assist with policy lookups and product research.
• Provide clear, proactive client communication.
• Maintain file compliance and improve office workflows.

Skills

Attention to detail

Communication skills

Team collaboration

Mortgage/loan processing knowledge

Tools

ApplyOnline (AOL)

Broker CRM software

Job description

Loan Market Group is seeking an experienced Client Services Manager / Broker Support Specialist to join our in-office team in Ipswich. You will manage client files from lodgement through settlement and support senior brokers with credit policy and lender submissions.

The role offers daily mentorship, a collaborative office culture, exposure to 90+ lenders, a clear career trajectory, Monday–Friday hours, and a competitive base salary of 70,000–80,000 AUD plus super.