Broker Support Consultant

Woodforde Group; Brisbane; Hybrid; AUD 70.000 - 100.000; Vollzeit

Benefits dieser Stelle

Hybrid work

Competitive salary

Monthly incentives

Career development

Zusammenfassung

Woodforde Group is seeking a Broker Support Consultant in Brisbane to ensure timely processing of residential home loan applications. You will liaise with brokers, borrowers and internal teams to deliver a seamless experience from submission to settlement.

Join a market leading lender with a culture of service excellence, teamwork and growth. The role offers hybrid work with 2 days in the office and 3 from home, plus ongoing career development and incentives.

Qualifikationen

• Experience in mortgage lending, processing or lending support.
• Strong knowledge of loan documentation and broker operations.
• Excellent communication and stakeholder engagement skills.
• Service-oriented mindset and team approach.

Aufgaben

• Manage broker relationships and deliver exceptional service at every touchpoint.
• Take ownership of loan applications and follow through to completion.
• Proactively resolve escalations and prioritise workloads.
• Collaborate with Credit, Processing, and Sales teams to ensure smooth workflow.
• Contribute ideas for continuous improvement and innovation.

Kenntnisse

Mortgage lending

Broker support

Customer service

Stakeholder engagement

Jobbeschreibung

Are you a motivated Mortgage Lending or Broker Support professional ready to take the next step in your career? Join a market leading lender, where service excellence, teamwork, and growth are part of the everyday culture. If you’re passionate about delivering results, building relationships, and providing exceptional broker support, this is the role for you!

About the Role:

As a Broker Support Consultant you’ll play a key role in ensuring the timely and accurate processing of residential home loan applications from brokers. You’ll liaise with brokers, borrowers, and internal stakeholders to deliver a seamless experience from submission to settlement. This role requires strong attention to detail, proactive communication, and a genuine passion for customer service.

You’ll be empowered to:

• Manage broker relationships and deliver exceptional service at every touchpoint
• Take ownership of loan applications and follow through to completion
• Proactively resolve escalations and prioritise workloads
• Collaborate with Credit, Processing, and Sales teams to ensure smooth workflow
• Contribute ideas for continuous improvement and innovation

What You’ll Bring:

• Demonstrated experience in mortgage lending, processing or lending support
• Strong knowledge of loan documentation, credit principles, and broker operations
• Excellent communication and stakeholder engagement skills
• A proactive, service-oriented mindset and team-first attitude

Your Rewards:

• Competitive salary + monthly incentives
• FLEXIBILITY! 2 days in office 3 from home
• Ongoing career development opportunities
• Fun, Supportive Culture + Strong Brand and Service Delivery Ethic

This is a fantastic opportunity to join a high-performing organisation that values accuracy, initiative, and customer care, all while supporting your professional growth.

Learn more about Woodforde Group and how we can help you:

https://woodfordegroup.com.au/At Woodforde Group we support and celebrate diversity and do not discriminate. We are for all people, regardless of difference, and know that the more inclusive we are the stronger our work culture and the better our service delivery will be. All employment is decided on the basis of qualifications, experience, merit and business needs. We encourage people of all ages, backgrounds, orientations and walks of life to apply and feel comfortable in their own skin.

Additional information

• Hybrid work flexibility - 2 days in the office, 3 days from home
• Competitive salary + lucrative monthly, team-based incentives
• Ongoing career development in a dynamic, service-focused organisation