Broker Support Officer

Astute Mooloolaba; Sunshine Coast Regional; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Birthday off after probation

Christmas holiday

Job summary

Astute Mooloolaba is seeking a Client Manager / Broker Support Officer to help brokers deliver smooth client experiences from our Cotton Tree office. You will support a small team, manage applications, and navigate the lending process with an emphasis on accuracy and excellent service.

The role emphasizes collaboration within a busy broker environment, attention to detail, and a customer-focused approach. Experience in mortgage broking or banking is preferred.

Qualifications

• Strong experience in a mortgage support / admin role (mortgage broking or bank).
• Excellent communication and interpersonal abilities essential for client interaction.
• High attention to detail and accuracy across tasks and paperwork.

Responsibilities

• Prepare and submit applications through Apply Online.
• Support a team of 2–4 brokers.
• Understand lending process—from submission to settlement.
• Understand government grants and first home buyer initiatives.
• Work in a fast-paced broker environment.
• Complete regular client reviews.
• Assist with loan discharges and ongoing client maintenance.

Skills

Communication skills

Attention to detail

Organizational skills

Customer service mindset

Job description

We are seeking a Client Manager / Broker Support Officer to join our team. In this role, you will provide essential support to our brokers and ensure a smooth experience for our clients. The role will be based in our office in Cotton Tree.

Key responsibilities

• Preparing and submitting applications through Apply Online
• Supporting a team of 2–4 brokers
• Understanding the lending process from submission through to settlement
• Understanding government grants and first home buyer initiatives
• Working in a fast-paced broker environment
• Completing regular reviews for our clients
• Completing ongoing maintenance for our clients such as assisting with Loan Discharges, etc.

About you

• Strong experience in a similar mortgage support / admin role (mortgage broking or bank)
• Strong communication and interpersonal skills
• High attention to detail and accuracy
• Excellent organisational and time management abilities
• A commitment to delivering outstanding customer experiences
• A supportive, high-performing team environment
• Genuine work-life balance
• Opportunities for professional development in residential lending
• After your probation period, we even give you your Birthday off
• Our Office closes over the Christmas period, so you are always guaranteed a Christmas holiday

About us

Astute Mooloolaba is a full service Finance, Insurance and Wealth business. We cut through the jargon and provide you with simple, straightforward financial solutions, tailor made for your individual circumstances. Astute was one of the first businesses to offer a fully integrated financial services business model that offers customers access to specialists in Finance, Insurance and Wealth services. This diversification allows us to provide simple, straightforward solutions at every stage of your financial journey, while keeping all your finance needs under one roof.