Office Manager (NDIS)

Collaborative Support Network; Parramatta; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Professional development

Flexible work options

Snacks provided

Job summary

Collaborative Support Network – Harris Park NSW is seeking an Office Manager (NDIS Services) to oversee day-to-day operations, compliance and participant administration. You will manage communications, coordinate meetings, maintain files, and ensure incident reporting aligns with NDIS Commission requirements.

Strong Microsoft Office skills and ability to work autonomously are essential. Join a team focused on safety, quality and person-centred support with opportunities for development and

Qualifications

• Experience in NDIS, SIL, disability or community services.
• Strong understanding of NDIS Commission requirements, including incident management and reportable incidents.
• Proficient in Microsoft Office (Outlook, Word, Excel) and able to work autonomously and as part of a team.
• Excellent written communication and professional email etiquette.
• High attention to detail, strong organisational skills and ability to manage confidential information.
• Confident engaging with multiple stakeholders (participants, families, coordinators, clinicians).

Responsibilities

• Manage communication channels, triage inboxes and draft professional correspondence for timely responses.
• Coordinate meetings, prepare agendas, facilitate minutes and follow up on action items.
• Maintain participant files, risk assessments and behaviour support documentation to ensure audit-readiness.
• Review, quality-check and submit incident reports; escape reportable incidents to the NDIS Commission.
• Support SIL participant administration, DCJ monthly reporting and panel meeting preparation.
• Oversee office systems, compliance registers and documentation across the organisation.

Skills

Office management

Communication

Organisational skills

Stakeholder engagement

Autonomous work

Tools

Microsoft Office

Job description

Collaborative Support Network – Harris Park NSW

An exciting opportunity exists for an Office Manager (NDIS Services) at Collaborative Support Network, an NDIS service provider committed to delivering quality, person-centred support to our SIL participants. Our focus is on safety, compliance and service excellence, supported by a dedicated team passionate about making a difference.

Why Join Us

• Meaningful, rewarding work in a growing industry
• Professional development and diverse career pathways
• Job security with flexible work options available
• Close proximity to Parramatta train station
• Fantastic working environment - snacks provided!

Responsibilities

• Manage communication channels, triage inboxes and draft professional correspondence for timely responses
• Coordinate meetings, prepare agendas, facilitate minutes and follow up on action items
• Maintain participant files, risk assessments and behaviour support documentation to ensure audit-readiness
• Review, quality-check and submit incident reports; escape reportable incidents to the NDIS Commission
• Support SIL participant administration, DCJ monthly reporting and panel meeting preparation
• Oversee office systems, compliance registers and documentation across the organisation

Requirements

• Experience in NDIS, SIL, disability or community services
• Strong understanding of NDIS Commission requirements, including incident management and reportable incidents
• Proficient in Microsoft Office (Outlook, Word, Excel) and able to work autonomously and as part of a team
• Excellent written communication and professional email etiquette
• High attention to detail, strong organisational skills and ability to manage confidential information
• Confident engaging with multiple stakeholders (participants, families, coordinators, clinicians)