Client Services & Front Desk Coordinator

ORS Group; Corrimal; On-site; AUD 60,000 - 70,000; Full time

Benefits offered by this job

Laptop provided

Induction program

Career progression

Extensive tools

Job summary

ORS Group in Corrimal, NSW, seeks a motivated Administration Officer to join our busy 20+ on-site team. This full-time role runs Monday to Friday, supporting the national administration team and coordinating front-desk activities.

You will manage telephone enquiries, bookings, referrals, and electronic records, ensuring high levels of customer service and accurate data. A collaborative teammate with attention to detail will thrive in our supportive workplace.

Qualifications

• Administration and/or reception experience (desired, but not essential).
• Focus on providing exceptional customer service.
• Exceptional communication skills with internal & external stakeholders.
• Exceptional attention to detail, organisational and time management skills.
• Ability to work effectively as part of a team.
• Willing to undergo a National Police Check.
• Hold a or be willing to obtain Working with Children or Vulnerable Person check.

Responsibilities

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Admin & reception experience

Customer service

Communication skills

Attention to detail

Teamwork

Police check

Working with Children check

Job description

ORS Group in Corrimal, NSW, seeks a motivated Administration Officer to join our busy 20+ on-site team. This full-time role runs Monday to Friday, supporting the national administration team and coordinating front-desk activities.

You will manage telephone enquiries, bookings, referrals, and electronic records, ensuring high levels of customer service and accurate data. A collaborative teammate with attention to detail will thrive in our supportive workplace.