Client Services & Admin Coordinator — Career Growth

ORS Group; Lane Cove; On-site; AUD 52,000 - 65,000; Full time

Job summary

ORS Group in Lane Cove is seeking an Administration Officer to join our vibrant Lane Cove office. The role supports a national admin team, handling front-of-house duties, intake, and coordination for NDIS services. This full-time position operates Monday to Friday with a focus on exceptional service.

You will manage phone inquiries, assist with referrals, and ensure accurate electronic records. Our team values collaboration, presentation, and a proactive approach to daily office tasks.

Qualifications

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

Responsibilities

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Customer service

Communication

Attention to detail

Teamwork

Job description

ORS Group in Lane Cove is seeking an Administration Officer to join our vibrant Lane Cove office. The role supports a national admin team, handling front-of-house duties, intake, and coordination for NDIS services. This full-time position operates Monday to Friday with a focus on exceptional service.

You will manage phone inquiries, assist with referrals, and ensure accurate electronic records. Our team values collaboration, presentation, and a proactive approach to daily office tasks.