Client Services Officer

ORS Group; Port Macquarie; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Equipment and resources

Multi-disciplinary team

Intensive induction program

Career progression

Job summary

ORS Group in Port Macquarie is seeking an enthusiastic Administration Officer for our on-site office. Join a 20+ person team and support business functions across a national administration group.

This full-time, Monday–Friday role offers front-of-house duties, referral allocation, and site maintenance. The role focuses on delivering exceptional customer service, strong communication with stakeholders, and accurate record-keeping.

Qualifications

• Experience in administration or reception is preferred but not essential.
• Strong customer service focus and attention to detail.
• Excellent communication with internal and external stakeholders.
• Able to work well in a team environment.
• Willing to undergo a National Police Check and WWC/Vulnerable Person check if required.

Responsibilities

• Handle incoming telephone enquiries and front-of-house duties.
• Manage bookings and rescheduling for NDIS services.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation, audits and office cleanliness.
• Create/update electronic client records and support reporting.

Skills

Administration experience

Customer service

Communication

Team player

Police check willingness

Job description

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required

  Role requirements:

  • Administration and/or reception experience (desired, but not essential)
  • Previous Health knowledge (desired, but not essential)
  • Focus on providing exceptional customer service
  • Exceptional communication skills with internal & external stakeholders
  • Exceptional attention to detail, organisational and time management skills
  • Ability to work effectively as part of a team
  • Willing to undergo a National Police Check
  • Hold a or be willing to obtain Working with Children or Vulnerable Person check

  We also provide:

  • Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
  • Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
  • Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
  • Opportunities for career progression and advancement due to our priority to promote from within first.
  • Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

  The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.