Front Desk & Client Services Coordinator

ORS Group; Newcastle City Council; On-site; AUD 55,000 - 70,000; Full time

Benefits offered by this job

Equipment provided (laptop, mobile)

Intensive induction program

Career progression opportunities

Friendly team environment

Supportive management

Job summary

ORS Group is seeking an enthusiastic Administration Officer to join our New Lambton office. In this full-time role, you will support the national administration team and assist with front-of-house duties, referrals, records and reporting.

Located in Newcastle area, this role offers a collaborative, client-focused environment with ongoing induction and opportunities for career progression. You will handle phone enquiries, booking management, site upkeep and other admin tasks while upholding high

Qualifications

• Administration and/or reception experience (desired, but not essential).
• Previous Health knowledge (desired, but not essential).
• Focus on providing exceptional customer service.
• Exceptional communication skills with internal & external stakeholders.
• Exceptional attention to detail, organisational and time management skills.
• Ability to work effectively as part of a team.
• Willing to undergo a National Police Check.
• Willing to obtain Working with Children or Vulnerable Person checks.

Responsibilities

• Managing Incoming telephone enquiries.
• Managing bookings and rescheduling for NDIS services.
• Front of house duties for the office, greeting clients & customers.
• Allocating new referrals to appropriate clinicians based on experience, location and skill set.
• Ownership of site presentation, cleanliness and events preparation.
• Completing site audits as required.
• Creating and updating electronic records for existing clients.
• Assisting with reporting as required.
• Other additional administration duties as required.

Skills

Customer service

Communication

Attention to detail

Teamwork

Police check

Working with Children check

Job description

ORS Group is seeking an enthusiastic Administration Officer to join our New Lambton office. In this full-time role, you will support the national administration team and assist with front-of-house duties, referrals, records and reporting.

Located in Newcastle area, this role offers a collaborative, client-focused environment with ongoing induction and opportunities for career progression. You will handle phone enquiries, booking management, site upkeep and other admin tasks while upholding high