Client Services Coordinator – NDIS Admin & Front Desk

ORS Group; Port Macquarie; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Equipment and resources

Multi-disciplinary team

Intensive induction program

Career progression

Job summary

ORS Group in Port Macquarie is seeking an enthusiastic Administration Officer for our on-site office. Join a 20+ person team and support business functions across a national administration group.

This full-time, Monday–Friday role offers front-of-house duties, referral allocation, and site maintenance. The role focuses on delivering exceptional customer service, strong communication with stakeholders, and accurate record-keeping.

Qualifications

• Experience in administration or reception is preferred but not essential.
• Strong customer service focus and attention to detail.
• Excellent communication with internal and external stakeholders.
• Able to work well in a team environment.
• Willing to undergo a National Police Check and WWC/Vulnerable Person check if required.

Responsibilities

• Handle incoming telephone enquiries and front-of-house duties.
• Manage bookings and rescheduling for NDIS services.
• Allocate referrals to clinicians based on location and skill.
• Maintain site presentation, audits and office cleanliness.
• Create/update electronic client records and support reporting.

Skills

Administration experience

Customer service

Communication

Team player

Police check willingness

Job description

ORS Group in Port Macquarie is seeking an enthusiastic Administration Officer for our on-site office. Join a 20+ person team and support business functions across a national administration group.

This full-time, Monday–Friday role offers front-of-house duties, referral allocation, and site maintenance. The role focuses on delivering exceptional customer service, strong communication with stakeholders, and accurate record-keeping.