Client Services & Admin Coordinator – NDIS Bookings

ORS; Port Macquarie; On-site; AUD 45,000 - 65,000; Full time

Job summary

ORS Group in Port Macquarie is seeking an Administration officer to join our on-site team of 20+ staff. You will support a national administration function, handle front-of-house duties, and assist with bookings, referrals, records, and reporting.

The role suits someone with administration or reception experience who values exceptional customer service, strong communication, and teamwork. National Police Check and working with children checks may be required.

Qualifications

• Administration and/or reception experience (desired, but not essential).
• Health knowledge (desired, but not essential).
• Focus on providing exceptional customer service.
• Exceptional communication skills with internal & external stakeholders.
• Exceptional attention to detail, organisational and time management skills.
• Ability to work effectively as part of a team.
• Willing to undergo a National Police Check.
• Willing to obtain Working with Children or Vulnerable Person checks.

Responsibilities

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Administration

Reception

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

ORS Group in Port Macquarie is seeking an Administration officer to join our on-site team of 20+ staff. You will support a national administration function, handle front-of-house duties, and assist with bookings, referrals, records, and reporting.

The role suits someone with administration or reception experience who values exceptional customer service, strong communication, and teamwork. National Police Check and working with children checks may be required.