Client Services & Administration Coordinator

ORS Group; City Of Bayswater; On-site; AUD 55,000 - 65,000; Full time

Job summary

ORS Group in Morley is recruiting an Administration Officer to join the national admin team, supporting business functions with a welcoming front-of-house presence.

The role involves handling telephone enquiries, bookings, referrals, site presentation, and record-keeping, with opportunities for progression.

Office based Monday to Friday, 9am-5pm, in a supportive, inclusive culture with induction and development programs.

Qualifications

• Admin/reception experience preferred.
• Health knowledge desired.
• Focus on providing exceptional customer service.
• Excellent communication with internal & external stakeholders.

Responsibilities

• Managing incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Administration & reception

Customer service

Communication skills

Teamwork

Job description

ORS Group in Morley is recruiting an Administration Officer to join the national admin team, supporting business functions with a welcoming front-of-house presence.

The role involves handling telephone enquiries, bookings, referrals, site presentation, and record-keeping, with opportunities for progression.

Office based Monday to Friday, 9am-5pm, in a supportive, inclusive culture with induction and development programs.