NDIS Client Services Administrator

ORS; Corrimal; On-site; AUD 55,000 - 75,000; Full time

Benefits offered by this job

Laptop provided

Intensive induction program

Career progression opportunities

Strong industry reputation

Job summary

ORS Group is seeking an enthusiastic Administration officer for our Wagga Wagga office. The role involves front-of-house duties, handling calls, booking management for NDIS services, and maintaining client records.

You will join a national admin team supporting multiple business functions and enjoy an intensive induction program. The successful candidate will demonstrate strong customer service, excellent communication, and attention to detail.

Qualifications

• Administration and/or reception experience preferred
• Customer service focus
• Exceptional communication with internal & external stakeholders
• Excellent attention to detail and organisational skills
• Ability to work in a team
• Willing to undergo National Police Check
• Willing to obtain Working with Children or Vulnerable Person check

Responsibilities

• Manage incoming telephone enquiries
• Manage bookings and rescheduling for NDIS services
• Front of house duties and greeting clients
• Allocate referrals to clinicians based on suitability
• Maintain site presentation and events preparation
• Complete site audits as required
• Create and update electronic client records
• Assist with reporting as required
• Perform additional administration duties as needed

Skills

Communication skills

Attention to detail

Time management

Teamwork

Job description

ORS Group is seeking an enthusiastic Administration officer for our Wagga Wagga office. The role involves front-of-house duties, handling calls, booking management for NDIS services, and maintaining client records.

You will join a national admin team supporting multiple business functions and enjoy an intensive induction program. The successful candidate will demonstrate strong customer service, excellent communication, and attention to detail.