Client Services Officer

ORS; Port Macquarie; On-site; AUD 45,000 - 65,000; Full time

Job summary

ORS Group in Port Macquarie is seeking an Administration officer to join our on-site team of 20+ staff. You will support a national administration function, handle front-of-house duties, and assist with bookings, referrals, records, and reporting.

The role suits someone with administration or reception experience who values exceptional customer service, strong communication, and teamwork. National Police Check and working with children checks may be required.

Qualifications

• Administration and/or reception experience (desired, but not essential).
• Health knowledge (desired, but not essential).
• Focus on providing exceptional customer service.
• Exceptional communication skills with internal & external stakeholders.
• Exceptional attention to detail, organisational and time management skills.
• Ability to work effectively as part of a team.
• Willing to undergo a National Police Check.
• Willing to obtain Working with Children or Vulnerable Person checks.

Responsibilities

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Skills

Administration

Reception

Customer service

Communication

Attention to detail

Time management

Teamwork

Job description

About the role:

We are seeking an enthusiastic and motivated Administration officerto join our beautiful Port Macquarie office with 20+ employees on site. Working with a national administration team to support business functions.This is a full time position working Monday – Friday.

Your Duties:

• Managing Incoming telephone enquiries
• Managing bookings and rescheduling for NDIS services
• Front of house duties for the office, greeting clients & customers
• Allocating new referrals to appropriate clinicians based on experience, location and skill set
• Ownership of site presentation, cleanliness and events preparation
• Completing site audits as required
• Creating and updating electronic records for existing clients
• Assisting with reporting as required
• Other additional administration duties as required

Role requirements:

• Administration and/or reception experience (desired, but not essential)
• Previous Health knowledge (desired, but not essential)
• Focus on providing exceptional customer service
• Exceptional communication skills with internal & external stakeholders
• Exceptional attention to detail, organisational and time management skills
• Ability to work effectively as part of a team
• Willing to undergo a National Police Check
• Hold a or be willing to obtain Working with Children or Vulnerable Person check

We also provide:

• Equipment and resourcesincluding a laptop, mobile phone, complete workstation setup and access to an extensive range of online assessments, subscriptions, templates and tools.
• Multi-disciplinary teamapproach working with Behaviour Support Practitioners, Psychologists, Occupational Therapists, Speech Pathologists & Dietitians
• Intensive induction program, run by our supportive Strategy and Performance team, to ensure that you are the best that you can be.
• Opportunities for career progression and advancement due to our priority to promote from within first.
• Strong and positive reputationwithin our industry, so you can work for a provider that you can be proud of.

The ORS Group is a multicultural, diverse, supportive and flexible employer, specifically encouraging applications from Aboriginal and Torres Strait Islander Australians, people from culturally diverse backgrounds, working parents, LGBQT+ and people with disabilities for positions within our company.