Client Services & Administration Coordinator

Indepth Accounting; Sunshine Coast Regional; On-site; AUD 60,000 - 75,000; Full time

Benefits offered by this job

4-day work week

5 weeks' annual leave

Monthly team lunches

Supportive and collaborative team

Professional development opportunities

Modern, cloud-based systems

Job summary

Indepth Accounting on the Sunshine Coast is seeking a Client Services & Administration Coordinator to be the heart of the client experience. You’ll be the first contact for clients, ensuring a welcoming, professional and seamless engagement from day one.

You'll coordinate communications, manage administrative processes, support workflow management, and collaborate with accountants to keep operations running smoothly, while thriving in a role that values relationships and organisation.

Qualifications

• Previous experience in administration, client services, office coordination or a similar role.
• Strong written and verbal communication skills.
• Exceptional organisational skills and attention to detail.
• A proactive, solutions-focused approach.
• Confidence managing competing priorities and deadlines.
• Strong technology skills and experience using Microsoft 365.
• Experience in an accounting, professional services or business environment will be highly regarded.
• A genuine passion for helping people and delivering excellent service.

Responsibilities

• Be the first point of contact for clients, delivering a welcoming, professional experience.
• Coordinate client communications and manage administrative processes.
• Support workflow management and liaise with accountants and advisors to keep operations running smoothly.
• Help keep operations running smoothly and deliver exceptional service.

Skills

Client communication

Organisational skills

Problem solving

Proactive solutions

Attention to detail

Time management

Tools

Microsoft 365

Job description

At Indepth Accounting, we're building a different kind of accounting firm.

Based on the Sunshine Coast, we partner with business owners to help them navigate growth, make informed decisions, and achieve their goals. We're known for combining technical expertise with a practical, people-first approach.

Our team values collaboration, continuous improvement, genuine relationships, and creating exceptional experiences for both clients and colleagues. We believe great work happens when talented people are supported, trusted, and given opportunities to grow.

Role Description

As our Client Services & Administration Coordinator, you'll be at the heart of the client experience at Indepth.

You'll be the first point of contact for many of our clients, helping create a welcoming, professional and seamless experience from the moment they engage with our team. You'll coordinate client communications, manage administrative processes, support workflow management, and work closely with our accountants and advisors to keep operations running smoothly.

This is a diverse role suited to someone who enjoys building relationships, staying organised, solving problems and helping others. No two days are quite the same, making it ideal for someone who thrives on variety and takes pride in delivering exceptional service.

Why Join Us?

• 4-day work week
• 5 weeks' annual leave
• Monthly team lunches
• Supportive and collaborative team culture
• Opportunities for professional development and growth
• Modern, cloud-based systems and technology

Qualifications

• Previous experience in administration, client services, office coordination or a similar role
• Strong written and verbal communication skills
• Exceptional organisational skills and attention to detail
• A proactive, solutions-focused approach
• Confidence managing competing priorities and deadlines
• Strong technology skills and experience using Microsoft 365
• Experience in an accounting, professional services or business environment will be highly regarded
• A genuine passion for helping people and delivering excellent service