Client Relationship Manager

Kelly+Partners Accountants; Northern Beaches Council; Hybrid; AUD 70,000 - 110,000; Full time

Benefits offered by this job

Flexible work options

Modern office

Job summary

Kelly+Partners Northern Beaches is seeking a proactive Client Relationship Manager to own client relationships across a diverse portfolio. You will coordinate workflow between clients, our offshore and onshore accounting team, and ensure deliverables meet deadlines while keeping clients informed and supported.

This is not a traditional accounting role; you will focus on relationship management, process improvement, and client advisory, with modern cloud-based systems and flexible work options.

Qualifications

• Excellent communication and relationship-building skills.
• Highly organised with strong ownership of deadlines and priorities.
• Tech-savvy and confident learning new systems.
• Natural problem-solver who takes initiative and follows through.
• Thrives in a fast-paced, dynamic environment.
• Experience in client service, account management, operations or coordination.
• Willingness to learn and adapt in a non-traditional accounting role.

Responsibilities

• Own day-to-day client communication and experience.
• Coordinate workflows between offshore and onshore teams.
• Monitor deadlines and ensure deliverables stay on track.
• Improve processes, drive efficiencies and best practices.
• Support Partners and Managers with client summaries and updates.
• Utilise cloud-based systems and automation to streamline work.
• Build trusted relationships with business owners across industries.

Skills

Client communication

Relationship management

Workflow coordination

Deadline management

Process improvement

Tech-savvy

Initiative

Job description

Do you love working with people, helping business owners grow, and taking ownership of client relationships from end to end? Are you energised by working with a diverse range of businesses, building lasting relationships, and using technology to deliver exceptional client service? If so, you'll thrive in this role.

We are looking for a proactive, people-focused professional to join our growing team. You do not need to be an accountant. We already have a highly skilled technical team that manages the accounting, tax and compliance work.

What we need is someone who can sit in the driver's seat, build exceptional client relationships, coordinate workflow, and ensure our clients feel supported, informed and genuinely cared for throughout their journey with us.

Our Mission

At Kelly+Partners, our mission is simple: to help our people, private business owners and the communities we work in, Be Better Off.

Our Northern Beaches office works with a broad range of clients across multiple industries and specialist sectors, including medical professionals, construction, professional services, property, hospitality, retail & e-commerce and self-managed super funds. We invest heavily in the training and growth of our people. If you bring the attitude and the ownership, we will teach you the rest.

The Role: Client Relationship Manager

Role

This is not a traditional accounting role. You won't be preparing tax returns or spending your day buried in spreadsheets. Instead, you'll become a trusted point of contact for your portfolio of clients by:

• Owning client communication and relationships
• Coordinating workflow between clients, our offshore and onshore accountants
• Managing deadlines, priorities and deliverables across your portfolio
• Helping clients understand processes and keeping them informed every step of the way
• Supporting Partners and Managers with client engagement and service delivery
• Driving stronger internal processes, systems and efficiencies
• Building long-term trusted relationships with business owners across a variety of industries.

If you enjoy taking ownership, keeping things moving, solving problems and making clients feel genuinely supported, you'll excel in this role.

What You'll Be Doing

• Manage day-to-day communication with clients, ensuring an exceptional client experience
• Coordinate workflows between our offshore team and onshore accountants
• Monitor deadlines, manage compliance calendars and ensure deliverables remain on track
• Improve processes, introduce efficiencies and champion best practice
• Support Partners and Managers with client summaries, updates and follow-ups
• Use modern cloud-based systems and automation tools to streamline work
• Build strong, trusted relationships with business owners across a diverse client portfolio.

(Any technical accounting knowledge required will be taught on the job.)

What's In It For You?

• A clear career pathway into senior client management, practice management or advisory roles
• Hands-on training in workflow management, accounting principles and client advisory
• Exposure to a diverse range of industries, businesses and business owners
• A modern office with flexible work options
• A supportive, collaborative team that values ownership, initiative and continuous improvement
• The opportunity to make a genuine impact on both client experience and internal operations.

What We're Looking For

• Excellent communication and relationship-building skills
• Highly organised with strong ownership of deadlines and priorities
• Tech-savvy and confident learning new systems and software
• A natural problem-solver who takes initiative and follows through
• Someone who thrives in a fast-paced, dynamic environment
• Experience in client service, account management, operations, project coordination, administration or similar roles
• A genuine passion for helping business owners succeed and delivering exceptional client experiences.

You do not need public practice accounting experience. Your attitude, ownership, communication skills and willingness to learn are what matter most.

Ready to Join Us?

If you're looking for a career where you can build meaningful relationships, make a real difference to clients, and work with businesses across a wide range of industries and specialist niches, we'd love to hear from you.

Join Kelly+Partners Northern Beaches and become part of a team committed to helping people Be Better Off.