Client Services Manager

Sharp & Carter; City of Melbourne; On-site; AUD 90,000 - 130,000; Full time

Job summary

Sharp & Carter, a well-established accounting and advisory firm in Melbourne, seeks a polished and experienced Client Services Manager. This senior client-facing role oversees the Client Services function, supports Partners and professional staff, and ensures client matters and workflows are managed efficiently.

Responsibilities include owning client administration, coordinating workflows, managing billing and debtor management, supervising the Client Services Officer, and driving continuous

Qualifications

• Experience in professional services, accounting, legal, financial services or a similar environment.
• Experience billing, invoicing and debtor management.
• Strong client service and administrative experience.
• Excellent organisation, communication and attention to detail.

Responsibilities

• Own client administration and workflow coordination.
• Oversee billing, invoicing and debtor follow-up.
• Escalation point for complex client matters.
• Supervise and develop the Client Services Officer.
• Contribute to process improvement and operational efficiencies.
• Support Partners and professional staff.

Skills

Client service

Billing & debt management

Staff supervision

Organization & attention to detail

Communication

Problem solving

Process improvement

Stakeholder management

Job description

We are seeking a polished and experienced Client Services Manager to join a well-established accounting and advisory firm. This is a senior client-facing role responsible for overseeing the Client Services function, supporting Partners and professional staff, and ensuring client matters and internal workflows are managed efficiently.

The Role

You will take ownership of client administration, workflow coordination, billing and debtor management, while acting as the escalation point for more complex client matters. You will also supervise and develop a Client Services Officer and contribute to process improvement and operational efficiencies.

Key responsibilities include:

• Managing complex client enquiries and administrative matters
• Supporting Partners, accountants and advisors
• Coordinating ATO correspondence, payment plans and regulatory administration
• Managing billing, invoicing and debtor follow-up
• Overseeing pre-job processes, documentation and workflow
• Monitoring deadlines and resolving administrative bottlenecks
• Supervising, mentoring and developing the Client Services Officer
• Identifying opportunities to improve systems, processes and client experience

About You:

• Experience in professional services, accounting, legal, financial services or a similar environment
• Strong client service and administrative experience
• Previous exposure to billing, invoicing and debtor management
• Excellent organisation, communication and attention to detail
• Confidence working with senior stakeholders and clients
• Experience supervising or mentoring junior staff
• Strong judgement, initiative and problem-solving skills
• An interest in process improvement, technology and operational efficiency

What's in it for you?

• Modern newly furbished offices with excellent facilities
• Tight knit, social and collaborative firm
• Strong emphasis on professional development with ample examples of internal progression.
• Supportive leadership team