Client Services Manager

Agrifutures; City of Melbourne; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Modern offices

Professional development

Collaborative culture

Job summary

Agrifutures is seeking a polished and experienced Client Services Manager to lead the Client Services function within a well-established accounting and advisory firm in Melbourne. You will oversee client administration, billing, and workflow while supporting Partners and staff.

The role includes supervising a Client Services Officer, improving processes, and driving operational efficiency to enhance client experience.

Qualifications

• Experience in professional services, accounting, legal, financial services or a similar environment
• Strong client service and administrative experience
• Previous exposure to billing, invoicing and debtor management
• Excellent organisation, communication and attention to detail
• Confidence working with senior stakeholders and clients
• Experience supervising or mentoring junior staff
• Strong judgement, initiative and problem-solving skills
• An interest in process improvement, technology and operational efficiency

Responsibilities

• Managing complex client enquiries and administrative matters
• Supporting Partners, accountants and advisors
• Coordinating ATO correspondence, payment plans and regulatory administration
• Managing billing, invoicing and debtor follow-up
• Overseeing pre-job processes, documentation and workflow
• Monitoring deadlines and resolving administrative bottlenecks
• Supervising, mentoring and developing the Client Services Officer
• Identifying opportunities to improve systems, processes and client experience

Skills

Client service

Administrative

Billing

Debtor management

Organisation

Communication

Attention to detail

Stakeholder engagement

Mentoring

Problem solving

Process improvement

Job description

We are seeking a polished and experienced Client Services Manager to join a well-established accounting and advisory firm. This is a senior client-facing role responsible for overseeing the Client Services function, supporting Partners and professional staff, and ensuring client matters and internal workflows are managed efficiently.

The Role

You will take ownership of client administration, workflow coordination, billing and debtor management, while acting as the escalation point for more complex client matters. You will also supervise and develop a Client Services Officer and contribute to process improvement and operational efficiencies.

Key responsibilities include:

• Managing complex client enquiries and administrative matters
• Supporting Partners, accountants and advisors
• Coordinating ATO correspondence, payment plans and regulatory administration
• Managing billing, invoicing and debtor follow-up
• Overseeing pre-job processes, documentation and workflow
• Monitoring deadlines and resolving administrative bottlenecks
• Supervising, mentoring and developing the Client Services Officer
• Identifying opportunities to improve systems, processes and client experience

About You:

• Experience in professional services, accounting, legal, financial services or a similar environment
• Strong client service and administrative experience
• Previous exposure to billing, invoicing and debtor management
• Excellent organisation, communication and attention to detail
• Confidence working with senior stakeholders and clients
• Experience supervising or mentoring junior staff
• Strong judgement, initiative and problem-solving skills
• An interest in process improvement, technology and operational efficiency

What's in it for you?

• Modern newly furbished offices with excellent facilities
• Tight knit, social and collaborative firm
• Strong emphasis on professional development with ample examples of internal progression.
• Supportive leadership team