Client Service and Administration Officer - APS 4/5

CS Executive Group; South Canberra; On-site; AUD 60,000 - 70,000; Full time

Job summary

CS Executive Group is recruiting for the Client Service and Administration Officer (APS4/5) in Barton, ACT. You will provide high-quality client service and administrative support, handling enquiries, processing applications, and maintaining records.

The role requires an Australian Citizen with NV1 or higher security clearance, strong organisational skills, and the ability to work autonomously and as part of a team in a fast-paced environment.

Qualifications

• Experience providing client service and administrative support.
• NV1 security clearance or higher preferred.
• Australian Citizen required.
• Current driver's licence desirable.

Responsibilities

• Act as primary contact for clients via phone, email and in person.
• Provide accurate information and advice per policies and service standards.
• Process applications and maintain complete, up-to-date client records.
• Coordinate administrative processes with internal and external stakeholders.
• Assist with SOP development and process improvements.

Skills

Client service

Administration

Attention to detail

Communication

Job description

Client Service and Administration Officer - APS 4/5

Our client is dedicated to promoting and safeguarding the nation's international interests for security and prosperity. Collaborating with global partners, they address challenges, enhance trade and investment opportunities, uphold international rules, foster regional stability, and support Australians abroad.

APPLICATIONS CLOSE ON TUESDAY 3 NOVEMBER 2026

THE ROLE – CLIENT SERVICE AND ADMINISTRATION OFFICER – APS4/5

Our client is seeking an experienced Client Service and Administration Officer (APS4/5 equivalent) holding a current NV1 security clearance or higher to support their Security Division.

As a Client Service and Administration Officer, you will provide high-quality client service and administrative support, assisting with the management of enquiries, processing of applications, maintenance of accurate records and coordination of operational processes.

We are looking for a proactive, highly organised and customer-focused professional who thrives in a busy and collaborative environment. This role is ideal for someone who can manage competing priorities, demonstrate sound judgement and maintain a high level of attention to detail when handling sensitive information.

You will play a key role in delivering efficient client services, coordinating administrative processes and maintaining effective relationships with internal and external stakeholders. Strong communication skills, problem-solving abilities and the capacity to work both independently and as part of a team are essential for success in this position.

KEY DUTIES

You must have demonstrated experience in:

Acting as a primary point of contact for clients via telephone, email and in person, responding to enquiries and resolving concerns professionally.

Providing timely and accurate information and advice in accordance with relevant policies, procedures and service standards.

Receiving, reviewing and processing applications, ensuring documentation is complete, accurate and handled within required timeframes.

Maintaining accurate client records and updating relevant internal systems.

Liaising with internal and external stakeholders to coordinate, monitor and finalise administrative processes.

Supporting administrative processes involving external service providers and government agencies.

Processing sensitive external checks in accordance with established procedures and security requirements.

Preparing clear and accurate written correspondence and documentation for review and approval.

Contributing to the development and maintenance of Standard Operating Procedures (SOPs).

Assisting Team Leaders with projects relating to policy, service delivery and operational improvements.

Managing competing priorities and meeting deadlines in a fast-paced client service environment.

Working both autonomously and collaboratively as part of a high-performing team.

Highly regarded and desirable experience are:

Previous experience undertaking administrative duties, processing applications and managing high volumes of client enquiries.

Knowledge or experience of Australian Government security clearance and vetting processes.

Understanding of the Australian Government Protective Security Policy Framework (PSPF).

Certificate III or IV in Government (not essential).

Demonstrated ability to interpret and apply policies and procedures when responding to client enquiries.

Strong organisational, problem-solving and time management skills.

Ability to identify opportunities for process improvement and contribute to positive operational outcomes.

A current driver's licence (desirable).

Please note: This is a security-designated position, and the successful candidate must be an Australian Citizen and hold a current Australian Government NV1 or higher Security Clearance prior to commencement.

Location: Barton, ACT 2600

Contract Duration: 20 January 2027 – 19 January 2028 (with possible extension of up to 12 months).

Hours: Up to 37.5 hours per week, Monday to Friday.

Security Clearance: Australian Government NV1 or higher.

THANK YOU

CS Executive Group would like to thank you in advance for taking the time to apply for this role. Unfortunately, due to the large volume of correspondencereceiveddaily, we genuinely cannot respond to each application - only those applicants being considered for shortlisting as candidates are contacted.

However, if on this occasion you're unsuccessful, please note your details will be added to our Talent Pool database.

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