Administration Officer - Client Service, Administration - Fed Govt!

Hitech Asia Pacific; Canberra; On-site; AUD 55,000 - 76,000; Full time

Job summary

Hitech Asia Pacific in Canberra is seeking an experienced Client Service & Administration Officer to deliver high-quality client service and administrative support within a busy corporate environment for a Federal Government department.

The role involves handling client enquiries, processing applications, maintaining records, and coordinating with stakeholders. The contract runs for 12 months with an extension option and offers rewarding hourly rates for an onsite, full-time arrangement.

Qualifications

• Experience in client service, administration and application processing.
• Strong organisational, time management and problem-solving skills.
• Excellent written and verbal communication with attention to detail.

Responsibilities

• Responding to client enquiries via phone, email and in person, providing accurate advice and resolving concerns.
• Reviewing and processing applications while maintaining accurate client records and internal systems.
• Liaising with internal and external stakeholders to coordinate and finalise administrative processes.
• Processing sensitive checks and preparing documentation for delegate consideration and approval.
• Supporting operational improvements, Standard Operating Procedures and broader team activities.

Skills

Client service

Administration

Time management

Communication

Job description

Administration Officer - Client Service, Administration - Fed Govt!

Join a high-profile Federal Government Department!

Initial 12 month contract + 12-month extension option!

Canberra location – Full time onsite + Rewarding hourly rates!

One of Australia's leading Federal Government Departments is looking to engage an experienced Client Service & Administration Officer to provide high-quality client service and administrative support within a busy corporate services environment. The successful Client Service & Administration Officer will manage client enquiries, process applications, maintain accurate records and support efficient operational processes. The successful candidate will be offered a contract until 19 January 2028, with a 12-month extension option, and rewarding hourly rates!

The successful Client Service & Administration Officer will be responsible for, but not limited to:

Responding to client enquiries via phone, email and in person, providing accurate advice and resolving concerns

Reviewing and processing applications while maintaining accurate client records and internal systems

Liaising with internal and external stakeholders to coordinate and finalise administrative processes

Processing sensitive checks and preparing documentation for delegate consideration and approval

Supporting operational improvements, Standard Operating Procedures and broader team activities

The successful Client Service & Administration Officer will have experience in the following:

Demonstrated experience in client service, administration and application processing

Strong organisational, time management and problem-solving skills with the ability to manage competing priorities

Excellent written and verbal communication skills with sound judgement and attention to detail

Ability to interpret and apply government policies, procedures and service standards

Knowledge of security clearance processes and the Australian Government Protective Security Policy Framework (desirable)

An active NV1 Security Clearance is essential.

This is a fantastic opportunity for an experienced Client Service & Administration Officer to join a highly regarded Federal Government Department and contribute to a collaborative and supportive team! The successful candidate will be offered a long-term contract until January 2028 with a 12-month extension option and rewarding hourly rates.