Client Relationship Specialist

GemLife Administration Pty Ltd; Gold Coast City; On-site; AUD 55,000 - 75,000; Full time

Job summary

GemLife, a leading Australian developer of luxury over-50s resorts, is seeking a proactive Client Relationship Specialist for the GemHub Information Centre in Helensvale. You will be the first contact for prospective homeowners, providing a warm, informative experience from initial enquiry to resort visit bookings.

Your daily duties include handling inquiries by phone, email and live chat; sharing information on resorts and lifestyle; building relationships, booking tours, following up as

Qualifications

• Previous experience in customer service or client relations.
• Strong communication and organisational skills.
• Familiarity with CRM systems; Salesforce experience preferred.
• Ability to work independently and handle multiple priorities.

Responsibilities

• Respond to inquiries via phone, email and live chat.
• Provide information about GemLife resorts, homes and lifestyle.
• Build relationships with prospective homeowners and maintain regular contact.
• Book appointments and coordinate resort tours.
• Follow up inquiries and assist customers through decision-making.
• Maintain accurate customer records in the CRM.
• Resolve inquiries professionally and promptly.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

CRM experience

Customer service

Relationship building

Communication

Sales support

Salesforce experience

Tools

Salesforce

Job description

GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts. We pride ourselves on exceptional quality, innovative design, and creating vibrant communities our homeowners love.

We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale.

This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey.

The Role

As the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up.

Your daily responsibilities will include:

• Responding to inbound enquiries via phone, email, and live chat
• Providing information about GemLife resorts, homes, and lifestyle offerings
• Building relationships with prospective homeowners and maintaining regular contact
• Booking appointments and coordinating resort tours
• Following up enquiries and assisting customers throughout their decision-making process
• Managing and maintaining accurate customer records within the CRM system
• Resolving enquiries in a professional and timely manner
• Working closely with internal teams to ensure a seamless customer experience

About You

You will thrive in this role if you are:

• An excellent communicator with a friendly and professional approach
• Comfortable speaking with people from all walks of life and building genuine relationships
• Highly organised with strong attention to detail
• Customer-focused and committed to delivering exceptional service
• Proactive, reliable, and able to work independently
• Confident managing multiple priorities in a fast-paced environment
• Experienced in customer service, client relations, sales support, or a similar role
• Familiar with CRM systems, with Salesforce experience highly regarded
• A team player who enjoys working collaboratively to achieve outcomes

Why Join GemLife?

• Be part of a supportive, friendly, and fast-growing team
• Work from our modern Helensvale office
• Play a key role in helping customers through an important life decision
• Competitive salary package based on your skills and experience
• Supportive and engaging team culture
• Opportunities for career progression and professional development
• Working at a certified Great Place to Work

About GemLife

At GemLife, we're more than just a company. We're a community. Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own.

If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you.

Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights. Sponsorship is unavailable.