Client Relationship Specialist

GemLife; Gold Coast City; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Modern Helensvale office

Career progression opportunities

Great Place to Work

Job summary

GemLife is seeking a Client Relationship Specialist for their GemHub Information Centre in Helensvale. You will be the first contact for prospective homeowners, guiding them from initial enquiry through to resort visits and follow-up, while building strong relationships and ensuring a premium customer experience.

You will respond to inquiries via phone, email, and live chat, provide information about resorts and lifestyle, and keep CRM records up to date.

Qualifications

• Strong customer service or client relations experience.
• Familiar with CRM systems; Salesforce preferred.
• Excellent communication and organisation skills.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Respond to enquiries via phone, email, and live chat.
• Provide information on GemLife resorts, homes, and lifestyle.
• Build relationships with prospective homeowners and maintain regular contact.
• Book appointments and coordinate resort tours; follow up on enquiries.
• Maintain accurate customer records in the CRM.
• Resolve enquiries professionally and promptly.
• Collaborate with internal teams to ensure a seamless customer experience.

Skills

Excellent communication

Relationship building

Organised

Customer-focused

Proactive

Independent worker

Team player

Multitasking

Tools

Salesforce

CRM systems

Job description

GemLife is one of Australia's fastest-growing developers of luxury over-50s residential resorts. We pride ourselves on exceptional quality, innovative design, and creating vibrant communities our homeowners love.

We are seeking a proactive and customer-focused Client Relationship Specialist to join our GemHub Information Centre in Helensvale.

This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and helping prospective homeowners take the next step in their GemLife journey.

The Role

As the first point of contact for prospective homeowners, you will play an important role in creating a positive experience from initial enquiry through to resort visit bookings and ongoing follow-up.

Your daily responsibilities will include:

• Responding to inbound enquiries via phone, email, and live chat
• Providing information about GemLife resorts, homes, and lifestyle offerings
• Building relationships with prospective homeowners and maintaining regular contact
• Booking appointments and coordinating resort toursFollowing up enquiries and assisting customers throughout their decision-making process
• Managing and maintaining accurate customer records within the CRM system
• Resolving enquiries in a professional and timely manner
• Working closely with internal teams to ensure a seamless customer experience

About You

You will thrive in this role if you are:

• An excellent communicator with a friendly and professional approach
• Comfortable speaking with people from all walks of life and building genuine relationships
• Highly organised with strong attention to detail
• Customer-focused and committed to delivering exceptional service
• Proactive, reliable, and able to work independently
• Confident managing multiple priorities in a fast-paced environment
• Experienced in customer service, client relations, sales support, or a similar role
• Familiar with CRM systems, with Salesforce experience highly regarded
• A team player who enjoys working collaboratively to achieve outcomes

Why Join GemLife?

• Be part of a supportive, friendly, and fast-growing team
• Work from our modern Helensvale office
• Play a key role in helping customers through an important life decision
• Competitive salary package based on your skills and experience
• Supportive and engaging team culture
• Opportunities for career progression and professional development
• Working at a certified Great Place to Work

About GemLife

At GemLife, we're more than just a company. We're a community. Our award-winning resorts across Queensland, New South Wales, and Victoria are redefining over-50s living through quality homes, exceptional facilities, and a lifestyle our homeowners are proud to call their own.

If you're passionate about customer service and enjoy building meaningful relationships, we'd love to hear from you.

Applications are accepted only from Australian Citizens, Residents, or candidates with full Australian work rights. Sponsorship is unavailable.