Client Relationship Manager

Ibex Australia; Perth; Vor Ort; AUD 65.000 - 90.000; Vollzeit

Zusammenfassung

Ibex Australia is seeking a Customer Relationship Manager to own and grow an established customer portfolio and strengthen long-term relationships. You will identify new growth opportunities within existing accounts and support the Business Development Managers on larger opportunities.

The role is office-based in Australia and requires someone energetic, commercially minded with a track record in sales, account management, or customer service.

Qualifikationen

• Experience in sales, account management, or customer service preferred.
• Comfortable building strong customer relationships.
• Energetic, ambitious, commercially minded.

Aufgaben

• Manage and grow a portfolio of existing customers.
• Respond to enquiries and prepare pricing.
• Identify upsell and cross-sell opportunities.
• Prepare quotes, proposals, and presentations.
• Follow up quotes to convert opportunities.

Kenntnisse

Sales experience

Account management

Customer service

Communication

Tools

CRM software

Jobbeschreibung

We’re looking for a driven Customer Relationship Manager to take ownership of an established customer portfolio, strengthen long-term relationships, and uncover new growth opportunities within existing accounts.

This is a key commercial role focused on customer retention, account development, and revenue growth, while also providing direct support to our Business Development Managers on larger opportunities.

You’ll be joining a fast-growing Australian supplier of industrial and plumbing systems used in major commercial construction and infrastructure projects nationwide.

About the Role

This is an office-based position working closely with our external sales and operations teams. You’ll be the day-to-day contact for customers, ensuring they receive fast, reliable, and high-quality support while actively identifying ways to grow their accounts.

We’re looking for someone who is:

Energetic, ambitious, and commercially minded

Comfortable building strong customer relationships

Driven by performance, results, and career growth

Confident communicating with customers and internal teams

Experienced in sales, account management, or customer service (preferred)

What You’ll Be Doing

Managing and growing a portfolio of existing customers

Responding quickly to enquiries and preparing accurate pricing

Identifying upsell and cross-sell opportunities within accounts

Supporting Business Development Managers on projects

Preparing quotes, proposals, and presentations

Following up on quotes to convert opportunities into orders

Coordinating internally to ensure smooth order fulfilment

Acting as a trusted, go-to contact for your customers

What Success Looks Like

You’ll be measured on:

Customer satisfaction and responsiveness

Account growth and retention

Quote conversion rate

Revenue contribution

About Us

We are a trusted Australian supplier supporting the commercial construction, plumbing, and industrial sectors across the country.

Our reputation is built on speed, reliability, technical expertise, and long-term partnerships.

As we continue to grow, we’re looking for motivated people who want to build a real career in a business that rewards performance and initiative.

Why Join Us?

This is a great opportunity for someone who wants to:

Build a long-term career in sales and account management

Work in a fast-paced, commercially driven environment

Be part of a growing and supportive team

Have real ownership over your customer portfolio

Apply Now

If you’re proactive, commercially minded, and ready to take the next step in your career, we’d love to hear from you.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

Do you have experience in a sales role? Which of the following statements best describes your right to work in Australia? How many years' experience do you have in a client services / account management role? How many years' experience do you have in the construction industry?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.

What can I earn as a Client Relationship Manager